Can I send live chat email follow-up?
Missive Live Chat can be set to send an automatic email follow-up so you can be sure your customers always get their answers. When configured, anytime an answer is unread after a set amount of time, a summary of the conversation will be sent to the visitor's email address.
To enable email follow-up in the live chat, follow the steps:
- Open Settings > Accounts, then select the live chat account
- Select the Setup tab
- Open the Configure menu
- Configure the Email follow-up section