I’m frequently prompted to install a helper tool. How can I resolve this issue?

Follow these steps to resolve the issue:

  1. Uninstall Missive from your Mac. Make sure all related files are removed as well. We recommend using AppCleaner, a tool that effectively removes all associated files. Simply drag the Missive app into AppCleaner, select all the files, and remove them.

  2. Once all files are removed, reinstall Missive. You can download a fresh copy from our download page.

  3. After opening the downloaded DMG file, remember to move the Missive icon into the Applications folder before opening it. This step is crucial for the proper installation of the app.

By following these steps, you should be able to use Missive without the persistent 'install helper tool' prompt. If you're still encountering issues, our support team is ready to help.

Can’t find your answer?

Contact us at support@missiveapp.com