How do I migrate from Front and keep my data?
For a smooth transition from Front to Missive, here are the steps to take.
Fully setup your Missive organization:
- Create your organization, subscribe to a paid plan.
- Invite all your coworkers.
- Connect all your accounts (email, SMS, etc).
- Wait for your past email history to be imported in Missive.
Ensure your organization is fully functional in Missive and no longer using Front.
Ask the Front support team to export your data.
Forward us the links to .zip files they will send you.
We will process the .zip files to import chat comments and SMS messages into the appropriate Missive conversations. We do not import emails; these are expected to be stored on your server (Gmail, Office 365, IMAP) and imported when you connect your email accounts to Missive.
This is a paid service and it can take a few business days to complete.
Front comments are attached as posts in conversations, not as regular comments. This way you can clearly see they were made on Front and not on Missive.
Here is an example of how a post looks like. For a Front import, the Campaign Monitor name would be replaced by the comment author’s name and the text content would be the comment text. Comment attachments would be included as well.