How does the 'Reply using canned responses' OpenAI feature work?
Missive identifies the top 3 canned responses that best match the content of the email you want to reply to. This calculation is made in Missive's database.
When the top 3 matches have been selected, they are sent to OpenAI as "Documentation" and OpenAI replies inside Missive's draft composer based on the documentation and the email received.
![Missive OpenAI Reply using canned responses feature](https://ddux7jl4k2xkx.cloudfront.net/assets/faq/openai-reply-using-canned-responses-2d6d5a9556c5a3e4d466fc07be7d577ddd98322fa8acc2b018204e39c1f79d09.gif)