Why is my newly created rule not working?

Most of the time, the reason is that you created a private rule instead of an organization one.

Personal rules will only trigger on private conversations, and organization rules only on conversations linked to your organization (shared).

If the conversation has a color banner, it is linked/shared with your organization.

If you want some rules to apply to private and shared conversations, you will need to duplicate personal rules as organization rules or vice versa.

Can’t find your answer?

Contact us at support@missiveapp.com