How can I understand which rules were triggered?
You can view the rule's name triggered by hovering over the word Rule on the conversation event.
![View the rule that was triggered by hovering over with your mouse View the rule that was triggered by hovering over with your mouse](https://ddux7jl4k2xkx.cloudfront.net/assets/faq/see-rule-triggered-339a5317723c76ed5ddf019de292bf36158d1dd82d38fb04b6899703de0ba6e4.png)
From there, if you are an admin in your organization or if it's a personal rule, you can click the Edit button to make changes quickly.