What happens when a user is removed from an organization?

  • The removed user will lose access to all shared conversations (those with the colored organization flag on the left). This is a background process that can take from a few minutes to several hours to complete.
  • If shared conversations contain emails from the user’s personal email account, these emails will be removed from the shared conversations but will remain available to the removed user in new private conversations.
  • Open conversations where the removed user was the only assignee will be moved back to the related team inbox.
  • Removed user comments are kept in shared conversations for remaining users to see.

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