What is round-robin assignment?

Round-robin or in turn is the most used method to distribute incoming conversations across a team. It automatically assigns conversations to selected coworkers on a cyclical basis.

It basically rotates incoming conversations in the order they are received. For example, if there are three customer support employees, then:

  • The first customer request goes to Employee A
  • The second customer request goes to Employee B
  • The third customer request goes to Employee C

The workload will continue to be assigned in this order. This ensures the conversation load is distributed evenly among employees.

Learn more about workload balancing

Can’t find your answer?

Contact us at support@missiveapp.com