Why is my round-robin assignment action re-assigning all conversations?
When creating your round-robin assignment rule, don't forget to add a condition that makes sure the assignment action is not triggered if the conversation is already assigned:
🙋🏻‍♀️ FAQ
- All
- Aliases
- Analytics
- Billing
- Calendar
- Contacts
- Drafts
- Facebook Messenger
- General
- Google Chrome
- Integrations
- Internal Chat
- Labels
- Live Chat
- Mac app
- Mobile app
- Onboarding
- OpenAI
- Out-of-office
- Permissions
- Referral program
- Rules
- SMS
- Search
- Security
- Sidebar
- Signatures
- Snoozing
- Spam
- Teams
- Windows app
- Workflows
- Zapier
