Why is my round-robin assignment action re-assigning all conversations?
When creating your round-robin assignment rule, don't forget to add a condition that makes sure the assignment action is not triggered if the conversation is already assigned:
![](https://ddux7jl4k2xkx.cloudfront.net/assets/faq/round-robin-assignment-rule-3de4943f2745a3b19e68f33012ec8fe956db4fd69cc91ff8e046bc3ede2157cf.png)
When creating your round-robin assignment rule, don't forget to add a condition that makes sure the assignment action is not triggered if the conversation is already assigned: