WhatsApp Templates

To send messages outside of the allowed 24 hours window, you need to create and use WhatsApp templates. You can create and manage those templates from your Twilio dashboard.

1. Create your templates

  1. Log in to your Twilio dashboard, then go to the Messaging > Senders > WhatsApp templates page.
Create your WhatsApp template
  1. Create a new template and submit it for approval.
    • Make sure it doesn’t contain consecutive empty lines.
    • Make sure it doesn’t contain more than 4 consecutive spaces.
  2. Once it’s approved (it should take a few hours), you can use it in Missive.

2. Create your responses

  1. Open the canned responses window (Command + Shift + O), then create a new response.
  2. Go to the Messaging > Senders > WhatsApp templates page.
  3. Copy the template content (e.g. Your {{1}} code is {{2}} )
  4. Go back to Missive, paste the template in the canned response composer.
  5. Replace each integer {{2}} with a desired variable name: {{ code }}.
Create your response

3. Send a new message

  1. Click the new message button and select New WhatsApp Template, or reply to a message in an existing conversation.
  2. Click the insert response icon (Command + Shift + O).
  3. Insert the response and replace the dynamic value.
  4. Send the message.

Need more specific answers?

Contact us via our Help Center