WhatsApp

WhatsApp Templates

To send messages outside of the allowed 24 hours window, you need to create and use WhatsApp templates. You can create and manage those templates from your Twilio dashboard.

1. Create your templates

1. Log in to your Twilio dashboard, then go to the Messaging > Content Template Builder page.

1. Create a new template and submit it for approval.
   • Make sure it doesn’t contain consecutive empty lines.
   • Make sure it doesn’t contain more than 4 consecutive spaces.
2. Once it’s approved it will be synced with Missive.

2. Send a new message

1. Click the new message button and select New WhatsApp Template, or reply to a message in an existing conversation.
2. Click the insert response icon (Command + Shift + O).

   

3. Insert the response and replace the dynamic value.

   

4. Send the message.