4 Customer Satisfaction Metrics (NPS, CSAT, CES, & More)
Learn about the most popular customer satisfaction metrics and how to calculate, interpret, and leverage them to delight customers.
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Tips & Templates
Customer Experience Optimization: What Is It & Actionable Steps
Understand what customer experience optimization is, how it can be done, and how to implement it in your business with this short guide.
5 Examples of Bad Customer Service (and How to Fix Them)
8 Soft Skills Proven to Improve Customer Service
Understand the importance of soft skills in customer service. Learn why it's important to invest time and effort into mastering them.
66 Most Significant Customer Service Statistics in 2024
How to Set Customer Service Goals for Success
Learn how to set customer service goals for success
8 Steps to Create a Customer Service Strategy
How to create a customer service strategy to drive success
Customer Service Values: Definition, Best Practices & Examples
B2B Customer Service: Everything You Need to Know
How to Place the Customer First (and Avoid the Pitfalls)
Learn about how to place the customer first in your business. We cover the benefits of a customer first strategy and the pitfalls of implementing it.
8 Steps to Customer Service Recovery (with Templates)
Learn customer service recovery. Read this article for a step-by-step guide on how to recover customers after a bad experience.
Customer Perception: 7 Ways to Improve It (with Examples)
Learn 7 actionable strategies to increase customer perception, complete with real-world examples.
Dealing with Rude Customers: Guide & Proven Strategies
Learn strategies for how to deal with rude customers. Dive into the causes, effective response techniques, and tools for better customer interactions.
8 Best Practices to Improve Your Customer Service
Find out more about our customer service best practices that can help you build an amazing team, create a positive brand image, and increase your sales.
9 Tips & Examples to Write Effective Customer Service Emails
Write effective customer service emails with these tips & examples. Find out how to create a positive reputation & build long-lasting relationships with clients.
11 Email Etiquette Rules to Follow for the Best Customer Service
Email is the number 1 communication channel for customer support. Learn the 11 best email etiquette rules to improve your customer service.
Maximize Your Real Estate Agent Email Address
Using your broker's email may seem convenient, but it comes with drawbacks. Learn how to set up a professional email address as a real estate agent.
How to Improve Your Customer Service with Collaboration
Improve customer service with collaboration. Understand service collaboration importance, benefits & how to implement it.
Best Customer Service Responses Templates
A guide to using response templates for your automated customer support. How to use canned responses without losing the human touch.
Improve Your Small Business Customer Service with 14 Tips
These tips will teach you everything you need to know about providing excellent customer service for your small business.
