Blog
Tips & Templates
B2B Customer Service: Everything You Need to Know
How to Place the Customer First (and Avoid the Pitfalls)
Learn about how to place the customer first in your business. We cover the benefits of a customer first strategy and the pitfalls of implementing it.
8 Steps to Customer Service Recovery (with Templates)
Learn customer service recovery. Read this article for a step-by-step guide on how to recover customers after a bad experience.
Customer Perception: 7 Ways to Improve It (with Examples)
Learn 7 actionable strategies to increase customer perception, complete with real-world examples.
Dealing with Rude Customers: Guide & Proven Strategies
Learn strategies for how to deal with rude customers. Dive into the causes, effective response techniques, and tools for better customer interactions.
8 Best Practices to Improve Your Customer Service
Find out more about our customer service best practices that can help you build an amazing team, create a positive brand image, and increase your sales.
9 Tips & Examples to Write Effective Customer Service Emails
Write effective customer service emails with these tips & examples. Find out how to create a positive reputation & build long-lasting relationships with clients.
11 Email Etiquette Rules to Follow for the Best Customer Service
Email is the number 1 communication channel for customer support. Learn the 11 best email etiquette rules to improve your customer service.
Maximize Your Real Estate Agent Email Address
Using your broker's email may seem convenient, but it comes with drawbacks. Learn how to set up a professional email address as a real estate agent.
How to Improve Your Customer Service with Collaboration
Improve customer service with collaboration. Understand service collaboration importance, benefits & how to implement it.
Best Customer Service Responses Templates
A guide to using response templates for your automated customer support. How to use canned responses without losing the human touch.
Improve Your Small Business Customer Service with 14 Tips
These tips will teach you everything you need to know about providing excellent customer service for your small business.
Text vs Email vs Call: How to Contact Your Customers
What’s the best way to reach out to customers? This guide will help you decide which type of communication works best for different customers and scenarios.
How to Automate Customer Support?
Without compromising customer experience.
Automate Customer Feedback
Harness the power of Rules
How to Set Up Facebook Messenger for Business?
For most companies, being able to connect with leads, customers or followers on social media is crucial, especially in omnipresent platforms like Facebook Messenger. In this post we're exploring how your business can harness the power of Messenger to connect to customers throughout the sales funnel.
How to Reduce Your Response Time?
When dealing with customers, doing it fast is almost always better. People expect to receive a diligent and competent service at all times. Without the proper tools, meeting customer expectations can be hard. By implementing an SLA you can reduce your team's response time.
How to Use WhatsApp for Customer Support?
Missive lets you connect a WhatsApp phone number to a team inbox where multiple people can answer queries from numerous customers at the same time, from any device and from a single phone number.
Effortless Customer Support.
Manage customer support from all fronts in one app
