4 Customer Satisfaction Metrics (NPS, CSAT, CES, & More)
Learn about the most popular customer satisfaction metrics and how to calculate, interpret, and leverage them to delight customers.
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Customer Experience Optimization: What Is It & Actionable Steps
Understand what customer experience optimization is, how it can be done, and how to implement it in your business with this short guide.
8 Best Help Scout Alternatives for 2024 (With Features & Prices)
Explore the best Help Scout alternatives. Improve your customer service email management. Find out the best solution for your business.
5 Examples of Bad Customer Service (and How to Fix Them)
8 Soft Skills Proven to Improve Customer Service
Understand the importance of soft skills in customer service. Learn why it's important to invest time and effort into mastering them.
66 Most Significant Customer Service Statistics in 2024
The 11 Best Zendesk Alternatives Worth Trying in 2024
Explore the best Zendesk alternatives by diving into the top customer service tools
15 Affordable Intercom Alternatives for 2024
Discover the best Intercom alternatives for your business. Read on for our top recommendations that will make you save money while still getting all the features you need!
How to Set Customer Service Goals for Success
Learn how to set customer service goals for success
8 Steps to Create a Customer Service Strategy
How to create a customer service strategy to drive success
Customer Service Values: Definition, Best Practices & Examples
B2B Customer Service: Everything You Need to Know
Top 10 Email Management Software (+ How to Choose One)
The ultimate guide to choosing the right email management tool.
How to Place the Customer First (and Avoid the Pitfalls)
Learn about how to place the customer first in your business. We cover the benefits of a customer first strategy and the pitfalls of implementing it.
8 Steps to Customer Service Recovery (with Templates)
Learn customer service recovery. Read this article for a step-by-step guide on how to recover customers after a bad experience.
The 10 Best Help Desk Software for Small Business
Simplify your customer support and boost your small business productivity with the best help desk software. Explore the top 10 solutions now.
Customer Perception: 7 Ways to Improve It (with Examples)
Learn 7 actionable strategies to increase customer perception, complete with real-world examples.
Dealing with Rude Customers: Guide & Proven Strategies
Learn strategies for how to deal with rude customers. Dive into the causes, effective response techniques, and tools for better customer interactions.
8 Best Practices to Improve Your Customer Service
Find out more about our customer service best practices that can help you build an amazing team, create a positive brand image, and increase your sales.
9 Tips & Examples to Write Effective Customer Service Emails
Write effective customer service emails with these tips & examples. Find out how to create a positive reputation & build long-lasting relationships with clients.
