# Canned Responses FAQ

<details>

<summary>How do I share a response with my team?</summary>

When creating or editing a response, click the visibility dropdown at the top of the response editor. Select a team name to share the response with that team only, or select the organization to make it available to everyone.

</details>

<details>

<summary>Can I disable the # shortcut in the composer?</summary>

Yes. Go to **Settings > Composer** and turn off **Suggest responses while typing**. You can still access responses using <kbd>⌘/Ctrl</kbd> + <kbd>Shift</kbd> + <kbd>O</kbd>.

</details>

<details>

<summary>Can I paste HTML into a canned response?</summary>

The canned response editor is a rich-text editor, not an HTML editor. Pasting raw HTML code will not render as formatted content.

To recreate a template from an external tool:

1. Open **Settings > Responses** and click **New response**.
2. Type and format your content using the editor toolbar (bold, links, colors, etc.).
3. For images, drag and drop them directly into the response body to embed them inline.

Templates with standard formatting (text, images, links) work well in the editor. Complex HTML layouts with multiple columns, background images, or advanced CSS styling cannot be replicated, as the editor is designed for standard email replies.

</details>

<details>

<summary>Can I personalize responses with recipient-specific details?</summary>

Yes. Missive supports dynamic variables. For example, `{{ recipient.first_name | default: 'there' }}` inserts the recipient's first name if available, or "there" as a fallback. See [Using variables](/docs/core-features/canned-responses/using-variables.md) for more options.

</details>

<details>

<summary>Can I attach files to canned responses?</summary>

Yes. Drag and drop files into the response body to embed them inline, or drop them at the bottom to add as attachments. When you insert the response, its attachments are added to the draft.

</details>

<details>

<summary>Why can't I edit a response?</summary>

You can always edit your personal responses. For shared responses (organization or team), you can edit them unless your organization has restricted response management to admins only. This setting is available on the Business plan. If you need to edit a shared response and can't, ask an admin to make the change.

</details>

<details>

<summary>How are search results ordered when I use # to find a response?</summary>

Search results are ranked by how often your search term appears in each response. Responses where the search term appears more frequently will rank higher. The search looks at both the response title and content.

For example, if you search for "refund" and one response contains the word "refund" 10 times while another contains it once, the first response will appear higher in the results.

</details>

<details>

<summary>Is there a limit on how many canned responses I can create?</summary>

Yes. The limits are:

* **Personal canned responses:** 1,000 per user
* **Organization canned responses:** 1,000 per organization

</details>


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