Do I need a “shared address” if my email account is already shared?

You most likely don’t need any shared address if you have configured a shared account. Shared addresses are meant for situations where emails sent to multiple addresses end up in the same email account (e.g. admin@acme.com), but you only want to give your coworkers access to specific emails based on the alias they are sent to (e.g. support@acme.com, sales@acme.com). You could create two shared addresses in such a case, each with different auto-sharing settings.

Read more about shared addresses

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