# Sharing options In Missive, shared accounts and addresses come with different sharing options to support a variety of workflows. When you share an account, you can choose whether incoming messages go to: * **A team inbox:** A shared inbox for triaging and assignment between team members. * **Regular inbox:** Messages appear in each user's personal inbox (or are auto-archived) Below, we’ll explore the key differences so you can pick the option that best fits your team.
## Team Inbox When choosing **Team Inbox**, new messages appear in the **Team Inbox** instead of the Inbox. The **Team Inbox** is shared among its team members, meaning that whenever a message is assigned / archived / closed, it will be removed from the **Team Inbox** for everyone. This is useful for teams who want a “triage” step that will clean up messages for all coworkers at once. Let’s say we enable the **Team Inbox** flow for the account **** and select the ⛑️ **Support** team. All team members can now see incoming messages in the ⛑️ **Support** team inbox from the left sidebar.
Every conversations can be assigned

You can easily assign conversations to anyone.

**When** [**creating a team,**](https://missiveapp.com/docs/core-features/team-inboxes/creating-a-team-space) **you can define two types of users:** **Active members** receive notifications for new messages. They see conversations listed in the [Team Inboxes](https://missiveapp.com/docs/core-features/team-inboxes) mailbox in addition to the team inbox. **Observers** do not receive notifications and see conversations listed in the team inbox only. This is perfect for **managers** who want to monitor the work being done but don’t want to be flooded with notifications. These settings are available in **Settings** > **Teams**. You can read more about [triaging and assignment in this guide](https://missiveapp.com/docs/core-features/triage-and-assignment). ## Inbox When choosing **Inbox**, new messages are received in each user's **Inbox** or are automatically archived (based on the sharing settings, see image below).
For users receiving new messages in their Inbox, conversations remain unread in their Inbox until they read / archive / trash it themselves. This is useful for people who want to stay master of their Inbox and see all messages that have been received and answered by anyone. ### Auto-archive option For users in the **Auto-archive** section, conversations are automatically archived from their Inbox but remain fully accessible: * Conversations won't appear in their Inbox * No notifications are sent * All emails are accessible via the **All** mailbox in the sidebar * Searchable at all times This is useful for: * Managers who need visibility without inbox clutter * Team members who need occasional access but aren't primary responders * Temporary access during someone's leave (can search and respond when needed) ## Shared addresses For email accounts, you can share specific addresses without sharing the entire account. This lets you route emails to different teams based on the recipient address. Configure shared addresses in **Settings** > **Organizations** > **Message sharing**.
Shared accounts and shared addresses
### Use cases **Aliases** Share emails sent to support@ with the Support team, sales@ with the Sales team, all from a single admin@ account. **Google Groups** Share emails sent to a Google Group with specific users or teams. See [Google Group address](https://missiveapp.com/docs/core-features/connected-accounts/email-accounts/gmail-google-workspace/google-group-address) for setup instructions. **Forwarded addresses** Share emails from domain forwarders (GoDaddy, Gandi, Dreamhost, cPanel) with your team.