Out of the box, Missive lets you share emails with your coworkers by mentioning them in the chat. You can also enable automatic sharing of emails with your whole team, or specific people.
Supported configurations
Missive can adapt to any kind of shared email setup. If you are using shared inboxes, Google Groups, email forwarding, or just want a way to delegate your email work, Missive will help you collaborate around emails in a frictionless way.
Open your organization settings and select Email sharing:
Shared accounts
Also known as “shared inboxes”, shared accounts allow you to let some or all of your coworkers view emails sent to an account you own. Once enabled, teammates you selected will receive all future emails from this account. This is a great way to share emails without giving away credentials.
If you are used to having multiple people simultaneously logged in to the same Gmail account, configuring a shared account in Missive has a big advantage: everyone has their own unread and archived state. This means a cleaner inbox and less confusion, since one person reading an email will leave the conversation unread for others. It will also become natural to archive an email for yourself when a coworker tells you they will take care of it.
Sharing an account also allows coworkers to reply on behalf of the owner. This is useful when your emails are delegated to an assistant, for instance. Delegate users can reply to emails with your address, name, and signature. They can also use their own name and signature, which is more appropriate in cases like customer support where emails are received at support@company.com but responses should feel personal, with the agent’s name and signature.
Shared addresses
If you’d rather not give access to all emails received in your account, shared addresses let you share emails sent to specific To (or Cc) addresses only. This is useful when using a central inbox like admin@company.com with various aliases (eg. support@company.com, help@company.com) directed to different teams.
A shared address should also be added when an address (eg. contact@company.com) forwards emails to personal inboxes (eg. emma@ and ben@). This is the way Google Groups or DNS email forwarding works. Without a shared address, Missive users will receive these emails normally but in separate conversations, requiring @mentions to bring people together and collaborate. Adding contact@company.com as a shared address will make sure common emails are shared as soon as they are received.
Last updated on October 13, 2016