Guide

Missive is flexible as it lets you consume private emails alongside ones shared with your team. This guide will demonstrate all the different possible setups with some common scenarios, so you can find the perfect settings for your use case.

Supported configurations

From dedicated email accounts to Google Groups, Missive adapts to all kinds of shared email setups. It will help you collaborate around emails in a frictionless way.

To get started, open your organization settings and select Email sharing:

When to use shared accounts?

The easiest way to collaborate in Missive is to directly share an email account. You can share an account with specific individuals, a team, or everyone in your organization. They are easy to setup.

Once people have access to an account, they start receiving the new emails. They can also browse the account history, use its labels, and reply to emails using the account email address and aliases.

When to use shared addresses?

If you prefer not to give access to all emails received in an account, you should use shared addresses. It lets you share emails sent to specific To (or Cc) addresses only. This is useful when using a central inbox like admin@company.com with various aliases (support@company.com, help@company.com) directed to different teams.

Google Groups

Shared addresses are what you need to set up if you are already sharing emails using Google Groups. For more details on configuring Google Groups, see this dedicated guide.

Forwarding email accounts

Shared addresses are what you need to set up if you are using email forwarding at your domain registrar, like:

• GoDaddy forwading email accounts
• Gandi Mail forwarding addresses
• 1&1 Forwarding email addresses
• Dreamhost forward only email addresses
• cPanel forwarders

Common scenarios and how to achieve them

I want to share all emails received in an email account

You should configure a shared account. People you share it with will have access to the Gmail labels / IMAP folders and they will be able to send emails using the account address and its aliases.

1. Import the email account as a private account.
2. Select the people you want to share the account with.

I want to share only emails sent to a specific alias received in a personal/private email account

Let’s say you have an email account admin@acme.com and you don’t want to share all emails in it. You only want to share the emails sent to the alias help@acme.com, which is received by admin@acme.com.

1. Import admin@acme.com as a private account.
2. Add a shared address “help@acme.com” in your organization settings. You will receive a validation email containing a link you must click.
3. Select teammates you want to share help@acme.com emails with.

I want to collaborate around emails sent to multiple people through a Google Group

Let’s say help@acme.com emails are forwarded by a Google Group to everyone in your team: danielle@acme.com, etienne@acme.com, lucy@acme.com, etc.

1. Each user imports their email account, the one where they receive the Google Group forwards.
2. Add a shared address “help@acme.com” in your organization settings. You will receive a validation email containing a link you must click. You don’t have to select any people to auto-share emails with, because users already receive these emails in their personal account.
3. Each user adds help@acme.com as an alias on their personal account, assuming they want to send emails From: help@acme.com.

I don’t want to automatically share emails, I just want to collaborate on some of them

1. Mention your teammates in any private conversation to give them access to it. You can always remove someone’s access later on.

I want to automatically collaborate on emails sent to both me and a teammate

Let’s say claire@acme.com and hubert@acme.com want to automatically collaborate if someone sends an email like:

1. Both users import their email account as a private account.
2. Add shared addresses for both “claire@acme.com” and “hubert@acme.com” in your organization settings. You will receive validation emails containing a link you must click. Don’t select any people to auto-share emails with. This way, only emails sent to both Claire and Hubert will be shared between the two.

Last updated on September 25, 2019