Integration overview

Aircall

Transform customers experiences with the IT-approved cloud call center solution for sales and support teams. Aircall

Description

The Aircall integration will let you make and receive calls right in the context of your Inbox; no more back-and-forth between your email client/help desk and your phone app.

The integration also allows syncing all the call logs to your Missive team Inbox. Call logs include duration, notes, assignment, agent, voicemails, and recordings.

Easily sharing recordings and voicemails with your colleagues in Missive is a game changer!

Installation

How to install the CTI (Phone)

To install the CTI, open your settings, click Integrations > Add integration > Aircall then follow the instructions.

How to configure the call logs

To configure the call logs, open your settings, Accounts > Add account > Aircall then follow the instructions.

Uninstallation

To delete the Aircall integration, open your settings, click Integrations, select the Aircall integration and click the Delete button.

To delete the Aircall account, open your settings, click Accounts, select the Aircall account and click the Delete button.

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