Easily manage incoming requests and dispatch with a collaboration-first email client.
Assign incoming requests to team members, plus be able to collaborate behind the scenes.
Assign incoming requests to team members, plus be able to collaborate behind the scenes.
Utilize our powerful rules engine to automate repetitive tasks:
Utilize our powerful rules engine to automate repetitive tasks:
Stephanie Ragusa
·
Director of Operations
,
Lighting Dynamics
We prioritize the security of your logistics data.
Data encryption in transit
All communications between Missive applications and our servers are secured with TLS encryption.
Data encryption at rest
Your data is securely stored with encryption, ensuring that sensitive information remains protected.
SOC 2 type II compliance
We adhere to strict security policies and procedures to safeguard your data, ensuring compliance with industry regulations.
Billed monthly
Full review
Jacob I.
,
Dispatcher
Itz Ohlson
·
Team size:
1-10
Full review
Elpidoforos M.
,
IT Manager
·
Team size:
25-50
Full review
Callum V
,
Operations Director
·
Team size:
25-50
November 21, 2024
Email Delegation for Assistants, Leaders, and More.
Today's email delegation requires strategic thinking, careful prioritization, and the right tools to make it all work seamlessly.
The role of executive support has evolved a lot. Whether you're a Chief of Staff, Executive Assistant, or Team Lead, managing someone else's communication is no longer just about forwarding emails and sending basic responses. Today's email delegation requires strategic thinking, careful prioritization, and the right tools to make it all work seamlessly.
Gone are the days of sharing passwords or setting up complicated email forwarding rules. Modern email delegation is about creating efficient workflows while maintaining security and accountability. Here's what that looks like in practice:
Missive offers powerful workflows designed for modern email delegation:
Basic delegation requires no setup. Team members can mention @coworkers in the chat bar or use assignments to collaborate. No more forwarding endless email threads—everything stays in Missive for easy tracking and reference.
Other settings, such as sharing aliases, can be used to allow a team member to send emails from another team member's address. With this configuration, a team member can reply on your behalf but won't have access to all incoming emails unless they're being shared.
You will always have access to all emails sent by a delegated user.
For roles that need full access to another’s inbox, such as an executive assistant needing a CEO’s inbox, Missive offers a Team Inbox solution. By connecting an email account to a Team Inbox, all communications can be managed in a dedicated space, organized, and even scaled as the organization grows.
With team inboxes, there’s no need to mix shared emails with personal inboxes, and multiple team members can work together seamlessly, which is especially helpful for distributed teams.
Assistants can be made members of the team, and owners can be observers, these don't get notified of new emails, but they can keep an eye on everything at all times.
The assistant can reply as the owner of the account (ceo@acme.com). Also, a custom signature can be created.
Assistants can also triage emails by creating color-coded shared labels.
If an account contains private messages, Missive allows you to set up rules to filter these from the assistant’s view. For example, family, friends, or finance-related emails can be hidden, ensuring personal information stays private. This setup balances delegation with privacy, providing peace of mind while maintaining workflow efficiency.
In this case, the owner imports a private account. Here, email sharing is done automatically through rules. This configuration of delegation is essential when the content of some emails is private and can’t be seen by the assistant.
The owner (ceo@acme.com) can create rules to share only some emails with the assistant (assistant@acme.com) and keep the rest private.
In the next example, a rule is set to keep all family/friends/finance related emails from going to the assistant's inbox.
Actions such as removing a conversation from the owner's inbox can also be achieved with rules. For instance, when the assistant labels an email as "Non-essential", the rule will close the conversation, removing it from the owner's inbox, keeping it tidy.
The key to successful email delegation isn't just about tools – it's about creating a system that works for both the delegate and the owner. Here's how to build one:
Different roles require different levels of access. Consider creating tiers:
Establish clear guidelines for:
Set up boundaries for:
Mastering Triage:
Communication Management:
Delegation Success:
Collaborative Efficiency:
The key to successful email delegation is finding the right balance between:
Remember, effective email delegation isn't just about managing messages – it's about facilitating communication that moves your organization forward.
Whether you're just starting with email delegation or looking to improve your existing system, the most important thing is creating a framework that works for your specific situation. Start with the basics, refine as you go, and always keep security and efficiency in balance.
October 26, 2024
5 Missive Features You Gotta Know
Discover five powerful yet underused Missive features that can transform your workflow.
When I started my career, my first experience with team emails was chaotic. We had multiple inboxes, scattered conversations, and constant back-and-forth about who was handling what. It was a nightmare.
At my last job, we used Missive, and it was like night and day compared to my previous experience. However, it wasn't until I discovered some of its hidden features that things really clicked for me.
Over the past few years, I've used Missive daily, and for the last year, I've been helping Missive customers uncover all its hidden gems. Today, I want to share the five features that transformed how I handle communication. These aren't the flashy features – they're the practical, everyday tools that can make a difference.
You know when someone starts a new email thread about something you're already discussing in another thread? This used to drive me crazy. But in Missive, you just drag one conversation onto the other, and they merge into a single thread. Everything stays in order, nothing gets lost, and suddenly all your context is in one place.
Pro tip: You cannot undo the merging. BUT you can move messages of merged conversations to new private or shared ones.
At first glance, customizing your sidebar might not sound revolutionary. But trust me – it's like finally organizing your desk after years of chaos.
Pro tip: You can also create whole new sections. Just drag an item on top of the +More button in the sidebar.
This feature is really powerful: inserting canned responses inline. Do you know what I'm talking about?
Just type a hashtag followed by your response name, and boom – your full message appears right where you're typing. No more copying and pasting, no more digging through templates.
If you learn one keyboard shortcut in Missive, make it this one. Press Cmd+K on Mac (or Ctrl+K on Windows), and you've got instant access to pretty much everything.
If I were to time-track myself for a week with and without using the command bar. The difference? About 3 minutes saved each day just from reducing mouse usage and menu navigation. Compound this to a year, and you'll see how powerful it can be.
This last one's simple but brilliant. You can rename your email threads to whatever you want.
The real magic happens when you combine some of these features.
Let's talk numbers. Depending on your use case, after implementing these features across your team:
Don't try to implement everything at once. Start with the feature that addresses your biggest pain point:
Give them a shot. Start with one, get comfortable, then move on to the next. You might be surprised at how much time you save.