4.8
→ Over 500 reviews

Keep contractors, clients, and service teams aligned

Whether you're dispatching freight or coordinating field teams, Missive brings every moving part into one streamlined workspace.

Try for free

Shared inboxes for dispatch and support

Bring all client, vendor, and internal messages into one place. Easily assign work, reply faster, and reduce double-work across shifts, departments, and teams.

Automation that works how you do

Auto-route incoming messages to the right people. Trigger alerts, apply labels, assign jobs, and integrate with your CRM, TMS, or internal dashboards.

Multi-channel and on all devices

Bring in your WhatsApp, SMS, and more, into Missive. Your team can add photos, delivery receipts and estimates into conversations on the go. Available on all platforms, including mobile.

Track SLAs and response times

Stay on top of service commitments. Missive makes it easy to measure responsiveness and ensure no request goes unanswered, even in high-volume environments.

Shared inboxes for dispatch and support

Bring all client, vendor, and internal messages into one place. Easily assign work, reply faster, and reduce double-work across shifts, departments, and teams.

Automation that works how you do

Auto-route incoming messages to the right people. Trigger alerts, apply labels, assign jobs, and integrate with your CRM, TMS, or internal dashboards.

Multi-channel and on all devices

Bring in your WhatsApp, SMS, and more, into Missive. Your team can add photos, delivery receipts and estimates into conversations on the go. Available on all platforms, including mobile.

Track SLAs and response times

Stay on top of service commitments. Missive makes it easy to measure responsiveness and ensure no request goes unanswered, even in high-volume environments.

The picture of Philppe-Antoine lehoux, CEO at Missive

“We’ve tried so many shared inbox solutions. Missive was unexpectedly powerful. Suddenly, we weren’t scrambling over lost emails or letting days slip by.”

Pat Petrini

·

GM

,

PPG Property Management

Read customer story

Key features for service operations, logistics, and field teams

Team inboxes with assignment & visibility controls

Know who’s working on what at any time.

Collaborative chat in every email thread

Discuss internally, then send.

Rules and automations for routing and reminders

Built for handling high volumes of emails.

Omnichannel support (email, SMS, chat, and more)

Manage multiple channels from the same inbox.

Custom integration with your TMS

Using Missive’s API you can pull context into one place.

A better alternative
to traditional helpdesks

Helpdesk Tools

Missive

Personal replies

Ticket-based, robotic

Feels like real email

Internal collaboration

Basic notes

Chat, tagging, & assignments

Multi-device support

Limited mobile apps

Same power, on every device

Integrations

Limited or clunky

Custom triggers & automations

What operations leaders are saying

4.8
→ Over 500 reviews
It's the one inbox tool you'll ever need: great features, excellent customer support, and competitive pricing. Migrating from the platform we initially were using was easy because of how intuitive using the tool is. You are given freedom to decide how to make use of the "teams" system they have, which means you can easily tailor the system to fit your needs. Without having to jump from one tool to the next, we are able to respond to customer messages, emails, leave notes for other members of the team, and even assign tasks to each other. There are canned responses that helps our employees easily send frequently-used messages, and the robust rules feature allows us to automate our workflow.

Full review

Jules T

,

Ops Manager

Thales

·

Team size:

2000+

Hard to say what is best, because we love everything really. Assigning emails to team/team member, shared signatures and responses are hugely helpful and very customizable. The integrations are great. One of the biggest game changers was being able to make a single email into a shared email just in Missive. I have also had a good deal of correspondence with customer support and they are absolutely incredible. Every response I get is well thought out, extremely specific, and answers my questions.

Full review

Jacob I.

,

Dispatcher

Itz Ohlson

·

Team size:

1-10

We are a shipping services company, so we have a lot of email on a daily basis. We have tried many email management programs, but we have chosen Missive because it is the most powerful of all the ones we have tried. It's not just an easy of use email management program, it's a whole platform for organizing emails as it includes calendar services, to-do lists, email assignment & comment systems, rooms (chat), pins, labels (tags) and a whole bunch of other add-ons that you can put in to customize it the way you want it. It is also very responsive as it can easily be used on mobile devices. It's been our main email management program for years and we've been completely satisfied with it.

Full review

Elpidoforos M.

,

IT Manager

·

Team size:

25-50

Frequently asked questions

Can I try Missive first?
Can I import more than one account?
Will my personal emails be shared with my coworkers?
What devices do you support?
Can you help migrate my existing system?
Can I add or remove users later?
What happens if we cancel our subscription?
Still have more questions?

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Explore more

Coordinate contractors and requests, without chaos.

Try us out for free, invite a few people to get a feel, and upgrade when you’re ready.

4.8 → Over 500 reviews
4.8
→ 500+ reviews