Blog →

The Things We Did Not Do While Reaching $2M ARR

Table of content

by

Philippe Lehoux

April 6, 2022

· Updated on

A list of things tech startups usually go through that we did not.

Warning: This is not a list of things you should not do; it's simply a collection of things we did not.

  • We did not do a business plan.
  • We did not create a pitch deck.
  • We did not spend money on Google Adwords.
  • We did not move out of Heroku.
  • We did not create a US bank account to save on Stripe fees.
  • We did not grow our headcount past four.
  • We did not raise venture capital.
  • We did not go through an incubator.
  • We did not code a native iOS app.
  • We did not code a native Android app.
  • We did not code a native Windows app.
  • We did not code a native Mac app.
  • We did not spend money on ads.
  • We did not type-check our codebase.
  • We did not switch to a new programming language after launch.
  • We did not hire a PR firm.
  • We were not featured in any noteworthy tech publications.
  • We did not win any prize nor apply to win one.
  • We did not attend networking events.
  • We did not join the local chamber of commerce.
  • We did not devote a % of our days to marketing.
  • We did not pay for a competitor product to try features.
  • We did not focus 100% of our work hours on only one business.
  • We did not buy or use an email list to reach potential leads.
  • We did not use a CRM.
  • We did not track/monitor user behavior in the apps.
  • We did not A/B test anything.
  • We did not sell the company to a competitor.
  • We did not split our codebase into microservices.
  • We did not use AWS Lambda.
  • We did not apply for the government salary subsidies.
  • We did not translate our app or website.
  • We did not have coaches.
  • We did not ask questions at user signup (What is the size of your company?)
  • We did not give discounts.
  • We did not offer yearly plans.
  • We did not order mugs/socks/T-shirts/hoodies with our logo.
  • We did not pay for a LinkedIn premium plan.
  • We did not host a page that asks for email addresses to download a PDF.
  • We did not have mentors.
  • We did not do an MBA.
  • We did not present talks at our alma maters.
  • We did not pivot.
  • We did not setup automated email follow-ups.
  • We did not waste money.
  • We did not hire a human to do our hero video narration. (Suggested here)

Were we successful because or despite of all of these did-nots?

There are presumably many things there that would have made us more successful. And obviously many things we might do soon.

The takeaway? Don't stress over all the things you are not doing but focus on the few you are doing right.

Related articles

Explore more
Customer Service

May 4, 2023

Top 10 Customer Service Email Software Solutions

Compare the top 10 customer service email software solutions—including Missive, Zendesk, Help Scout, Front, and more—with features, pricing, and guidance on choosing the right tool for your team.

Read more
Tips & Templates

November 14, 2023

B2B customer service: what makes it different and how to do it well

B2B customer service isn’t just B2C with longer contracts. The relationships are deeper, the stakes are bigger, and the support operation looks nothing like a retail helpdesk. Here’s what makes it different and what good looks like.

Read more
Tips & Templates

May 4, 2021

How to automate customer support (without losing the human touch)

Your team doesn’t need to manually sort, label, and assign every email. Here’s how to automate the repetitive parts of customer support so your team can focus on helping people.

Read more
Tips & Templates

December 14, 2022

Text vs email vs call: when to use each for customer contact

Text, email, or call? Each has a clear best use case. Here’s how to pick the right channel for every customer interaction, and why mixing them up costs you the response.

Read more
Productivity

November 20, 2020

Take your contact book to the next level

How to use Missive's contact groups and contact-based rules to automate VIP handling, language routing, team assignments, and spam filtering across email, SMS, WhatsApp, and more.

Read more
Workflows

January 19, 2026

How to create rules in Outlook: a complete guide

How to create rules in Outlook across every version (new, classic, Mac, web), plus what Outlook rules can’t do and when to use team alternatives.

Read more
Productivity

April 19, 2022

How to add notes and comments to emails in Gmail

Gmail doesn’t have a native notes feature, but there are five workarounds. Here’s how to add notes to emails in Gmail, plus a better option for teams.

Read more
Customer Service

September 23, 2020

How to add live chat to Squarespace (and manage it without losing your mind)

Squarespace doesn’t have built-in live chat. Here’s how to add a chat widget to your Squarespace site and manage conversations alongside your email — no extra apps to babysit.

Read more
Shared Inbox

November 3, 2022

The 10 best shared inbox software for team collaboration

A shared inbox lets multiple coworkers handle emails at support@ or sales@ without stepping on each other. Here are the 10 best shared inbox tools in 2026, what each is best for, and how to run one well.

Read more

We live in our inboxes.
Let’s make email enjoyable.

Try us out for free, invite a few people to get a feel, and upgrade when you’re ready.

4.8 → Over 1000 reviews
4.8
→ 1000+ reviews