# Triage and assignment ## Assignment Missive offers an intuitive assignment flow. Out of the box, any conversation can be assigned to individuals or teams (Sales, Support, etc.). **You can either configure all messages received in an account to be consumed from:** * A [team inbox](https://missiveapp.com/docs/core-features/team-inboxes) where they will be triaged by a team or * Assign an email directly from your personal inbox to a colleague for quick and easy delegation. When a conversation gets assigned to you, it appears at the top of your **Inbox**. {% hint style="info" %} The assignment flows described here can be used with shared accounts of any kind ([email](https://missiveapp.com/features/email), [WhatsApp](https://missiveapp.com/features/whatsapp), [Facebook](https://missiveapp.com/features/messenger), [Twilio SMS](https://missiveapp.com/features/sms)) as well as [shared addresses](https://missiveapp.com/docs/connected-accounts#shared-addresses). {% endhint %}

Easily assign to the right stakeholders — You can easily assign conversations to anyone from the assignment menu at top of all conversations.

## Triage a shared inbox When dealing with a lot of requests, it can be counter-productive for everyone to see all messages all the time. You may want to add a triage step where some teammate(s) dispatch messages to the relevant people. In Missive, you can do this with a **team inbox**, learn more in the [Team Inboxes guide](https://missiveapp.com/docs/core-features/team-inboxes). Let’s say we enable a **Team Inbox** for the account **** and select the **🎯 Sales** team. All team members can now see incoming messages in the **🎯 Sales** team inbox from the left sidebar.

Every conversations can be assigned — You can easily assign conversations to anyone, once assigned, those conversations can be viewed in the team tasks view.

## Find conversations assigned to a teammate There are multiple ways to find conversations assigned to a teammate: * Expand a **team inbox** and select **Assigned to others** * Apply the **Assigned to** filter in a team inbox (or sub-inboxes like Assigned to others, Closed, All) * Apply the **Assigned to** filter in the team tasks view to monitor the status of conversations assigned to a teammate {% hint style="info" %} When you apply a filter to a view, you can save this filtered view in your sidebar by clicking the green **Pin** button (or pin icon) at the top of the view. {% endhint %}

## Tasks For conversations that are used as projects, [granular assignment of tasks](https://missiveapp.com/docs/core-features/tasks) can also be used. You will get the same consistent experience whether an individual task or a whole conversation is assigned to you: the conversation will appear in your **Tasks** view.

Tasks view showing conversations and individual tasks assigned to me — The Tasks view shows both conversations and individual tasks assigned to you in one place.

## Keyboard shortcuts You can easily assign, reopen and close conversations using the keyboard: | Shortcut | Action | | --------------------------------------------------- | ------------------------------------------------------------------- | | ⌘/Ctrl + Shift + K | Open the assignment pop-up | | ⌘/Ctrl + D | Assign yourself as the only assignee and remove all other assignees | | ⌘/Ctrl + Shift + D | Keep the existing assignees and add yourself to the list |