Blog →

The death of IMAP for Microsoft users

Table of content

by

Philippe Lehoux

January 31, 2020

· Updated on

Note: Deferred end of support date"In response to the unprecedented situation we are in and knowing that priorities have changed for many of our customers we have decided to postpone retiring Basic Authentication in Exchange Online (MC204828) for those tenants still actively using it until the second half of 2021. We will provide a more precise date when we have a better understanding of the impact of the situation." - Microsoft

No worries, Missive still supports Office 365, Outlook and IMAP. 😅

On October 13th, 2020, Microsoft will stop supporting username & password authentication for the IMAP and POP3 protocols.

In layman terms, any email application out there that connects to Microsoft email servers using IMAP or POP3 (Basic Authentication) will stop working.

Basic Authentication is a term used to explain how an application passes the username and password of a user. It can, in many scenarios, be an insecure method to handle credentials. Especially when a third-party is involved and has to store the user credentials to authenticate itself in the name of the user (cloud email application).

As an alternative Microsoft developed Modern Authentication (a Microsoft term), which is based on an authentication method called OAuth 2.0. This method doesn’t share passwords but instead uses authorization tokens (think of them as temporary passwords) to prove the identity between users and service providers.

The apps that connect to your Microsoft account will never receive the real password. You also get the possibility to revoke access to those apps from your Microsoft account. That in itself is a good thing!

The temporary death of IMAP

The problem is Microsoft deprecating Basic Authentication is the kiss of death for a lot of email clients out there supporting only the IMAP/POP3 protocols. On October 13th, 2020, the only way for email clients to sync emails with Microsoft accounts will be to implement the proprietary Outlook REST API or the Exchange protocol.

Technically, the IMAP protocol supports OAuth 2.0 authentication via an extension; it’s how Gmail works. However, it is unlikely that Microsoft will support this on time. Incoming support has been recently announced, but no ETA was provided:

To make it easier to migrate your existing applications to use OAuth 2.0, we are making significant investments to our service that include OAuth 2.0 support for POP, IMAP, and background application support for Remote PowerShell MFA module. We will be sharing more information on these new features over the coming months.

For our users, this is not a problem; our syncing engine now supports Modern Authentication via Outlook REST API. As a cloud-based email client, not having to store and encrypt user passwords is a massive improvement. It’s just sad and unproductive Microsoft didn’t, out of the gate, offer IMAP connections with the OAuth 2.0 extension.

Related articles

Explore more
Customer Service

October 26, 2023

The 12 best help desk software for small business in 2026

Compare the 12 best help desk software for small businesses in 2026, from shared inboxes to full ticketing systems, with current pricing and trade-offs.

Read more
Productivity

December 10, 2020

Missive security and privacy FAQ

Missive is SOC 2 Type II and GDPR compliant. Full FAQ on our security and privacy practices: encryption, AI data handling, SSO, data export, and account deletion.

Read more
Customer Service

December 19, 2023

10 best Zendesk alternatives and competitors for 2026

Zendesk’s real price starts at $55 per agent, not $19. Here are the 10 best Zendesk competitors and alternatives for 2026, with verified pricing for each.

Read more
Tips & Templates

December 5, 2023

Customer service values: what they are, why they matter, and how to build yours

Customer service values give your team a shared playbook for handling the situations that weren’t in the training manual. Here’s what good customer service values look like, how to build them, and real examples from brands that get it right.

Read more
Shared Inbox

November 4, 2022

How to manage a shared mailbox: 8 best practices for collaborative teams

Shared mailbox best practices from real ops, support, and accounting teams. Assign owners, coordinate in-thread, set SLAs that actually hold.

Read more
Tips & Templates

June 12, 2020

How to reduce your response time?

When dealing with customers, doing it fast is almost always better. People expect to receive a diligent and...

Read more
Productivity

July 24, 2025

7 Fyxer AI alternatives: from email clients to add-on tools

Compare 7 Fyxer AI alternatives for 2026, from Gmail-native add-ons like Gmelius and Hiver to team inboxes like Missive. Pricing verified April 2026.

Read more
Customer Service

January 23, 2023

The 9 best AI email assistants in 2026: from inbox helpers to autonomous agents

The best AI email assistants in 2026: Missive, Shortwave, Superhuman, Fyxer, SaneBox, and more. Compare features, pricing, and which fits your team.

Read more
Team Collaboration

November 29, 2024

Google Collaborative Inbox: Why Your Teams Won't Like It

Google’s Collaborative Inbox offers a free way to manage shared email addresses—but its limitations around collaboration, mobile access, and automation push most teams toward better alternatives.

Read more

We live in our inboxes.
Let’s make email enjoyable.

Try us out for free, invite a few people to get a feel, and upgrade when you’re ready.

4.8 → Over 1000 reviews
4.8
→ 1000+ reviews