Artificial Intelligence
The OpenAI integration brings AI-powered features directly into Missive. Generate drafts, summarize long threads, translate messages, and more - without leaving your inbox.
What you can do
Generate drafts
Create reply drafts based on message content. AI can reference your canned responses to give accurate, on-brand answers.
Summarize threads
Get quick summaries of long email threads. Useful when jumping into a conversation mid-stream.
Translate messages
Translate incoming messages to your language, or translate your draft to match the recipient's language.
Fix grammar and tone
Polish your drafts before sending. Adjust tone from casual to formal, or vice versa.
Extract information
Pull out key details like dates, names, or action items from messages.
Where AI appears
On messages: Click the AI icon on any message to summarize, translate, or generate a reply.
In drafts: Select text and use AI to rewrite, fix grammar, or change tone. Or generate an entire draft from scratch.
Via rules: Automate AI actions on incoming messages - auto-summarize, auto-label, or create draft replies. See AI Rules.
Adding the OpenAI integration
OpenAI bills usage based on tokens. Costs depend on input + output tokens. See OpenAI pricing.
First, create an OpenAI account and generate an API key.
In Missive, go to Settings > Integrations > OpenAI
Click Add to Missive
Enter your API key
Enter your Organization ID (optional) - find this in your OpenAI account under General > Organization ID
Click Add
AI can be personal (visible only to you) or shared across your organization.
See it in action
Blake from Earmark shows how his team uses AI rules to draft support replies automatically:
Next steps
Create AI prompts - Build custom prompts for your workflows
Manage AI shortcuts - Control which prompts appear in your quick actions
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