Rules FAQ

If you see this error when saving your rule…

…it means the conditions will never match any message.

In the image above, it fails because an email can't come from more than one From address, and the rule expects All conditions to match.

To fix this, nest one of the From conditions in a new block by pressing the > arrow:

In the new block, switch from All to At least one condition matched:

See Complex rules for more on combining conditions.

Most common cause: you created a personal rule when you needed an organization rule (or vice versa).

Personal rules only trigger on private conversations.

Organization rules only trigger on conversations shared with your organization.

If the conversation has a colored banner, it's shared with your organization - you need an organization rule.

Rules don't run on emails that land in the spam folder unless you explicitly check for spam.

To apply rules to spam emails, add a Message properties - Spam? condition to your rule.

Without this condition, Missive skips rule processing for spam to prevent unwanted automation on junk mail.

Hover over the word Rule on the conversation event to see the rule name.

If you're an admin or it's your personal rule, click Edit to modify it.

Go to Settings > Preferences > Appearance and disable conversation events.

To show events in a specific conversation, select Show events from the conversation menu:

Two ways:

Check the message count:

Check for "Re:" in the subject:

Add more conditions for other languages (Re:, AW:, SV:, etc.).

The maximum number of rules you can create is 1,000 personal rules and 1,000 organization rules per organization.

Rules require Productive or Business. Starter users can trial rules for 30 days.

Yes - create an outgoing email rule with a delay condition and a "Send response" action.

Yes. Outlook users can mark outgoing emails as "High Importance" using RFC 4021 headers. While Missive doesn't support sending these flags, you can detect them in incoming emails using the Headers condition.

Create an incoming email rule with a Headers condition and check for either:

• Importance: high (standard header)

• X-Priority: 1 (alternative header)

Then apply actions like adding a label, assigning to someone, or sending a notification.

Note: Gmail doesn't support high importance flags. This only works with emails sent from Outlook or other clients that support RFC 4021 priority headers.

Incoming email rules trigger once per email account that receives the message.

When multiple accounts receive the same message (via CC, BCC, or email forwarding), the rule runs separately for each account.

Actions that produce the same result each time:

• Adding labels

• Assigning users

• Closing conversations

Actions that produce different results each time:

• Forward - Sends multiple forwarded messages

To run the rule only once:

Add an Email account condition to limit the rule to one specific account. This ensures the rule triggers once, regardless of how many accounts receive the message.

No. User action rules only trigger when actual users perform those actions, not when rules perform them.

For example:

• An incoming message rule adds a label → Does not trigger a "Label change" user action rule

• An outgoing message rule assigns a user → Does not trigger an "Assignee changed" user action rule

• A rule closes a conversation → Does not trigger a "Conversation closed" user action rule

Put all your actions in a single rule instead of trying to chain multiple rules together.

The Mention condition on "New comment" rules only works with organization rules, not personal rules.

When you're mentioned in a conversation, it automatically becomes shared with your organization. Personal conversations don't have mentions because mentions only exist in shared conversations.

To use the Mention condition, create an organization rule instead.