Rules FAQ

If you see this error when saving your rule…

…it means the conditions will never match any message.

In the image above, it fails because an email can't come from more than one From address, and the rule expects All conditions to match.

To fix this, nest one of the From conditions in a new block by pressing the > arrow:

In the new block, switch from All to At least one condition matched:

See Complex rules for more on combining conditions.

Most common cause: you created a personal rule when you needed an organization rule (or vice versa).

Personal rules only trigger on private conversations.

Organization rules only trigger on conversations shared with your organization.

If the conversation has a colored banner, it's shared with your organization - you need an organization rule.

Hover over the word Rule on the conversation event to see the rule name.

If you're an admin or it's your personal rule, click Edit to modify it.

Go to Settings > Preferences > Appearance and disable conversation events.

To show events in a specific conversation, select Show events from the conversation menu:

Two ways:

Check the message count:

Check for "Re:" in the subject:

Add more conditions for other languages (Re:, AW:, SV:, etc.).

The maximum number of rules you can create is 1,000 personal rules and 1,000 organization rules per organization.

Rules require Productive or Business. Starter users can trial rules for 30 days.

Yes - create an outgoing email rule with a delay condition and a "Send response" action.