Sharing options

In Missive, shared accounts and addresses come with different sharing options to support a variety of workflows. When you share an account, you can choose whether incoming messages go to:

• A team inbox: A shared inbox for triaging and assignment between team members.

• Regular inbox: Messages appear in each user's personal inbox (or are auto-archived)

Below, we’ll explore the key differences so you can pick the option that best fits your team.

Team Inbox

When choosing Team Inbox, new messages appear in the Team Inbox instead of the Inbox. The Team Inbox is shared among its team members, meaning that whenever a message is assigned / archived / closed, it will be removed from the Team Inbox for everyone. This is useful for teams who want a “triage” step that will clean up messages for all coworkers at once.

Let’s say we enable the Team Inbox flow for the account [e-mail] and select the ⛑️ Support team. All team members can now see incoming messages in the ⛑️ Support team inbox from the left sidebar.

You can easily assign conversations to anyone.

When creating a team, you can define two types of users:

Active members receive notifications for new messages. They see conversations listed in the Team Inboxes mailbox in addition to the team inbox.

Observers do not receive notifications and see conversations listed in the team inbox only. This is perfect for managers who want to monitor the work being done but don’t want to be flooded with notifications.

These settings are available in the Organizations > Message sharing tab. You can read more about triaging and assignment in this guide.

Inbox

When choosing Inbox, new messages are received in each user's Inbox or are automatically archived (based on the sharing settings, see image below).

For users receiving new messages in their Inbox, conversations remain unread in their Inbox until they read / archive / trash it themselves. This is useful for people who want to stay master of their Inbox and see all messages that have been received and answered by anyone.

For auto-archived users, conversations will be searchable and accessible in their All mailbox at all times. Perfect for people who want to access all messages in an account without being distracted by notifications.

Shared addresses

For email accounts, you can share specific addresses without sharing the entire account. This lets you route emails to different teams based on the recipient address.

Configure shared addresses in Settings > Organizations > Message sharing.

Use cases

Aliases

Share emails sent to support@ with the Support team, sales@ with the Sales team, all from a single admin@ account.

Google Groups

Share emails sent to a Google Group with specific users or teams. See Google Group address for setup instructions.

Forwarded addresses

Share emails from domain forwarders (GoDaddy, Gandi, Dreamhost, cPanel) with your team.