# Google Group address

Share emails sent to a Google Group with your team in Missive. Everyone sees the same conversations and can collaborate without duplicates.

## How it works

Google Groups forward emails to each member's personal inbox. In Missive, you add the group address as a **Shared address** so these emails become collaborative conversations instead of separate copies.

## Setup

{% stepper %}
{% step %}
**Connect a Gmail account**

At least one team member must connect their Gmail account to Missive. This is the account that receives emails from the Google Group.

Go to **Settings** > **Accounts** > **Add account** and connect Gmail.
{% endstep %}

{% step %}
**Add the group as a shared address**

Go to **Settings** > **Organizations** > **Message sharing**.

Click **Add a shared address** and enter your Google Group email (e.g., <support@yourcompany.com>).

<div data-with-frame="true"><figure><img src="https://3242897856-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1If7JwIQhfz5wGM9LiIU%2Fuploads%2Fgit-blob-618c15d9d2e279024593aa959d1bd8faa509ab04%2Fguides-message-sharing.png?alt=media" alt="Message sharing settings" width="563"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**Choose the delivery method**

Select how shared emails should be delivered:

* **Team Inbox:** Messages appear in a shared Team Inbox for triage
* **Inbox:** Messages appear in each user's personal Inbox

See [Sharing options](https://missiveapp.com/docs/core-features/connected-accounts/sharing-options) for details on each method.

<div data-with-frame="true"><figure><img src="https://3242897856-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1If7JwIQhfz5wGM9LiIU%2Fuploads%2Fgit-blob-46da23ff28ae6346bcb0d49b6bbe046b81df08c9%2Fguides-shared-address-popup.png?alt=media" alt="Shared address delivery options" width="563"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**Verify the address**

Missive sends a verification email to the group address. Click the link to confirm you receive emails at this address.
{% endstep %}

{% step %}
**Enable sending from the group address**

To let team members reply from the group address (e.g., <support@yourcompany.com>), you have two options:

**Option A: Share your alias**

One user adds the group as an alias and shares it with the team:

1. Go to **Settings** > **Accounts** > select your Gmail account > **Aliases**
2. Edit the group alias
3. Enable **Allow others to send emails from this alias**

<div data-with-frame="true"><figure><img src="https://3242897856-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1If7JwIQhfz5wGM9LiIU%2Fuploads%2Fgit-blob-cf5ca18c2ea9dde24c1a477bdc2f7c69babe37db%2Fguides-alias-share.png?alt=media" alt="Share alias setting" width="563"><figcaption></figcaption></figure></div>

**Option B: Each user adds the alias**

Each team member adds the group address as an alias in their own account settings.
{% endstep %}

{% step %}
**Configure Gmail aliases**

For either option, each user must also add the group address as a "Send mail as" alias in Gmail. Otherwise Gmail rewrites the From address to their personal email.

See [Google's guide on sending from a different address](https://support.google.com/mail/answer/22370).
{% endstep %}
{% endstepper %}

## Why use a shared address?

Without a shared address, each team member receives group emails in separate conversations. They'd need to @mention each other to collaborate.

With a shared address, everyone sees the same conversation automatically. No duplicates, no manual sharing needed.

{% hint style="info" %}
Each person still has their own read/unread status, just like in Gmail.
{% endhint %}

## Google Groups with aliases

If your Google Group has aliases (alternate addresses that forward to the same group), you may need to add both the alias and the primary group address as shared addresses.

When an email arrives, Missive reads headers that identify the group's primary address. If you only added an alias as the shared address, Missive may not recognize the primary address and will fail to route the conversation correctly -- leaving it in everyone's personal Inbox instead of the shared team inbox.

**To fix this:** Go to **Settings** > **Organizations** > **Message sharing** and add the group's primary address as an additional shared address, shared with the same team.

You can find the primary address in the `Mailing-list` header when you [download the email](https://github.com/missive/docs-guides/blob/main/core-features/faq.md#how-to-export-and-download-an-email-to-the-.eml-format) (.EML file). It will look different from the alias you use day-to-day.


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