Collaboration

Conversations enable real-time collaboration with your team. Use @mentions to share conversations, discuss in the chat box, and stay updated on activity through watching.

Mentions and sharing

When you @mention someone in a comment, they gain access to the conversation and it appears in their Inbox. Three types of mentions are available:

1. @user — Mention a specific person

2. @team — Mention all members of a team

3. @all — Mention everyone in the organization with access

If a conversation is private (not yet shared), adding a comment with a @mention automatically shares it with the mentioned teammate or team.

Alternative ways to share

Beyond mentions, you can also add people to a conversation through:

1. Add people menu — Click the avatars at the top of the conversation. You can choose whether to show the conversation in their Inbox or just give them archived access for reference.

2. Assignment — Assigning someone always shows the conversation in their Inbox and Tasks view.

Who has access

At the top of each conversation, avatars show who has access. Different styling indicates their current state:

Indicator	Meaning
Orange clock	User has snoozed the conversation
Blue dot	User has not read all emails in the conversation
Grey avatar	User has archived the conversation
Colored avatar	User has the conversation in their Inbox or Team Inboxes
Blue ring	User is currently viewing the conversation

If you don't see any avatars, the conversation is private. No one can see it but you.

Internal read receipts

Read receipts show who in your team has read messages or comments within a shared conversation. Access the list by opening the More menu (three dots) on any message or comment.

Internal read receipts

On mobile, open the More menu for comments by double-tapping any comment.

Read receipts are enabled by default. To disable them:

1. Go to Settings > Preferences > Appearance

2. Toggle off Show internal read receipts for messages or comments

Watching and unwatching

Watching a conversation ensures you receive notifications for any new activity, even after archiving it.

Status	Behavior
Watched	The conversation returns to your Inbox for any new message, comment, or task change
Unwatched	Returns to your Inbox only when you are @mentioned, assigned, or receive a direct reply

How to watch or unwatch

1. Open the conversation

2. Click the eye icon in the top-right corner

3. Select Watch or Unwatch

From this menu you can also configure desktop and mobile notifications for the conversation.

You can also press ⌘/Ctrl + K to open the command bar and type "watch" or "unwatch".

Automatic watching

By default, certain actions automatically make you watch a conversation:

• Being assigned to the conversation

• Posting a comment

• Creating a draft (configurable)

• Creating a task (configurable)

• Starting a new conversation (configurable)

Assignees always watch the conversation. To unwatch, you must first unassign yourself.

To adjust automatic watching preferences:

1. Go to Settings > Preferences

2. Search for "watch"

3. Enable or disable the options you prefer

Watching with rules

Use Rules to automatically watch or unwatch conversations when specific conditions are met, such as when a label is added or a conversation is assigned.