# Conversations FAQ ## General

Why did my merged conversation split into separate threads?

Missive has a 400-message limit per conversation. When a conversation reaches this limit, new messages automatically start a new thread. This prevents performance issues with very long conversations. For reference, Gmail has a similar limit of 100 messages per conversation. **If your merged conversation split:** Merge all the new conversations except the one that already has 400+ messages. This keeps everything together without exceeding the limit. **To check message count:** Scroll through the conversation to see how many messages exist. Each email, chat message, or social media message counts toward the limit. Internal comments do not count.

How to disable a dedicated Team Inbox chat room?

Go to **Settings** > **Teams**, select your team, click **Edit**, then set **Chat room** to **No**.

Can I cross-reference conversations?

Yes. Share a conversation's link (right-click in conversation list > **Copy link**) in another conversation. A snippet of the linked conversation will appear for anyone who has access to it.

Screenshot of Missive's conversation links for cross-referencing

How can I merge two conversations into a single one?

**Option A:** 1. Right-click a message and click **Copy link**. 2. Right-click another message and click **Merge copied conversation**. 3. Confirm the action by clicking **Merge**. **Option B:** 1. Drag and drop a conversation onto another. 2. Confirm the action by clicking **Merge**. **Option C:** 1. Select all the conversations you want to merge. 2. Click the **Merge X conversations** button. 3. Confirm the action by clicking **Merge**. **Option D:** 1. In the right sidebar, in the **Latest conversations** section, drag & drop the conversation preview onto another. 2. Confirm the action by clicking **Merge**. **Option E:** 1. Create a rule that will merge messages into a predefined conversation using the **Merge conversation** action.

How can I un-merge two conversations?

You can use the **Move email to** option to move some emails out of the conversation. But you can't un-merge comments.

All replies to a group email end up in one conversation - can I separate them?

Missive always threads emails by conversation. This can't be disabled - it's how the app works. When you send an email to multiple recipients and they all reply, their replies share the same subject line and thread ID, so Missive groups them together. To separate replies into individual conversations, you have two options: **Move replies manually** Open the **•••** menu on any message and select **Move email to...**. This splits that specific message into its own conversation. **Use a rule to split replies automatically** Create an **incoming email rule** with the **Move email to new conversation** action. Add a condition like **Email subject** > **contains** > the subject of your group email to target those replies specifically. Keep in mind: a subject-based rule will also split other emails with the same subject. The rule works best when the subject is specific and unlikely to match unrelated conversations. **A better approach for bulk sends** If you regularly send emails to many recipients and need to track each reply separately, a dedicated bulk email tool is a better fit. These tools send a separate email to each recipient, so each reply arrives in Missive as its own conversation automatically.

Can I customize the actions displayed under messages?

Yes. Go to **Settings** > **Preferences** > **Appearance** > **Messages** to check/uncheck the actions you want displayed.

Can I undo sending a message (email, SMS, etc)?

You can choose a delay time to recall a recently sent email. You will see a banner to undo the action right after sending the message. You can configure the next delay options: * No delay * 5 seconds * 10 seconds * 30 seconds You can access this setting in the "Composing" section of the preferences.

How can I change the spell check and auto-correction language of Missive?

You can change the language of the spell check and auto-correction language by right-clicking on the comment input of any conversation, then select the **Dictionaries** option, then select up to three languages:

How to invite/add someone to a conversation?

There are three ways to add people to a conversation: 1. Posting a chat comment with a **@mention**. This always shows the conversation in the mentioned person’s **Inbox**. 2. Adding the person through the “**Add people**” menu, at the top of the conversation. In this case, it’s possible to choose whether you want the person to see the conversation in their Inbox or only give them access to the conversation, archived, for future reference. This is done through the Show in their inbox checkbox. This checkbox remembers the last checked / unchecked state you used, so if you have previously unchecked it, you need to check it again to make sure adding people through this menu will make the conversation appear in their Inbox. 3. Assigning the person to the conversation from the assignment menu. This always shows the conversation in the mentioned person’s **Inbox** and **Tasks** view.

Screenshot showing how to add or remove users from a conversation — The “**Add people**” menu, at the top of the conversation.

Where are the send later messages located?

In the sidebar click on **+ Pin to sidebar**. A list will be displayed, click on the **Send later** mailbox. See [Drafts](https://missiveapp.com/docs/core-features/drafts#scheduling-drafts) for details on scheduling messages.

Is it possible to do bulk actions?

Yes. You can select multiple messages at once by holding the Shift key. You will see a screen with available actions that can be applied to all selected messages.

## Conversation colors

How do I change or remove a conversation color?

Conversation colors cannot be changed or removed directly from the UI or via the API. The only way to modify a conversation's color is through a Rule using the **Set conversation color** action. See [Actions](https://missiveapp.com/docs/advanced-features/rules/actions#set-conversation-color) for details on this rule action.

## Workflows

Can I automatically remove closed conversations from my Inbox?

If a conversation is in your Inbox, it’s most likely because someone mentioned you. To make it so that conversations are removed from your Inbox upon being closed, you can enable the following setting:

This setting won’t remove conversations from your Inbox if you are **watching** them. You can always manually click the eye icon at the top-left to start watching a conversation and avoid it being auto-archived upon closing:

You can start or stop watching a conversation by clicking the eye icon at the top-left of a conversation.

How do I see where I've been mentioned?

Use the Activity feed -- click the bell icon at the top of the sidebar. It collects all your @mentions in one place. Click any mention to jump directly to that comment in the conversation. See [Activity feed](https://missiveapp.com/docs/core-features/activity-feed) for more details.

Can I make a teammate watch a conversation automatically?

You can't directly make someone else watch a conversation, but you can use these methods to ensure a teammate sees all updates: **Option 1: Assign the conversation** When you assign a conversation to a teammate, they automatically start watching it. This is the simplest way to ensure someone sees all updates. 1. Click the assignment menu at the top of the conversation 2. Select the teammate to assign them 3. They'll now watch the conversation and see all new messages, comments, and task changes in their Inbox **Option 2: Use a keyword or hashtag with rules** Create a **User action - New comment** rule with a **Text** condition and a **Watch** action: 1. Go to **Settings** > **Rules** 2. Create a new **User action - New comment** rule 3. Add condition: **Text** contains `#watch-teammate` (or any keyword you choose) 4. Add action: **Watch** > select the teammate 5. Post a comment with `#watch-teammate` to make them watch the conversation **Option 3: Use a label with rules** Create a **Label change** rule: 1. Go to **Settings** > **Rules** 2. Create a new **Label change** rule 3. Add condition: **Label added** equals "Teammate watches" (or any label name) 4. Add action: **Watch** > select the teammate 5. Apply the label to make them watch the conversation These approaches work for chat rooms, team conversations, or any scenario where you want a teammate to see all updates without @mentioning them each time.

Can I send a reply without closing a conversation?

Clicking **Send & Close** removes the conversation from your Inbox; this is the expected behavior. If you want to send a reply without closing the conversation, you can use the menu next to **Send & Close**, and instead pick only **Send**:

Alternatively, if sending without closing is the behavior you want most of the time, you can disable the following setting:

Can I trigger a series of actions from the user interface?

You can trigger series of actions using a New comment rule. To do so, create a new rule like this:

For example, with the above rule, typing `/move` in the comment/chat box of a conversation will trigger the label and archive actions all at once.

Can the read/seen state be shared with my colleagues?

In Missive, each user has their own (un)read state. When reviewing conversations your coworkers are working on, seeing conversations **you** haven’t read, highlighted in blue, can help quickly target which conversations should be reviewed now VS those you have already reviewed. Also, when you select any conversation, regardless of your own read state, you can quickly see if coworkers have read it themselves by looking at their avatars at the top:

Here you can see a coworker (light green background) hasn’t read the conversation because of the little blue pin, whereas the other has read it. Keep in mind that the primary way to triage and clean team inboxes is to assign/close conversations, not to mark them as read.

How can I give access someone to a conversation without moving it to their inbox?

In Missive, you can give a team access to a conversation without moving it to everyone's inbox. 1. Search for the team in the access menu 2. Switch off the 'Show in their inbox option'

How can I schedule an auto follow-up email?

Use **Send Later** with the "Discard draft if someone replies" option enabled. The email will only send if no one replies before the scheduled time. See [Drafts](https://missiveapp.com/docs/core-features/drafts#scheduling-drafts) for step-by-step instructions.

How can I stop receiving email notifications when I'm assigned or mentioned?

You can control how often Missive sends you email notifications for missed mentions and assignments when you are offline. Go to **Settings** > **Preferences** > **Notifications** > **Email notifications when offline** and choose your preferred frequency: **Never**, **Once every 15 minutes**, or **Once every hour**.

{% hint style="info" %} If you clicked an unsubscribe link inside a Missive notification email, it set this option to **Never**. You can re-enable notifications at any time by going back to this setting and selecting a frequency. {% endhint %}

I'm missing @mentions, sometimes they are not in my Inbox?

It's probably because you have changed the personal option about assignment from **Keep in my Inbox** to **Remove from my Inbox** in **Settings > Organizations > Personal options**:

With this setting, whenever a conversation gets closed, it is removed from your Inbox, even when you were @mentioned. This setting only excludes conversations you are **watching**. We consider this an advanced setting that can be useful in unusual cases. It’s mainly a way for people who get too many notifications to “aggressively” clean their Inbox when coworkers close conversations. Most users should leave this setting to the **Keep in my Inbox** default.

Is it possible to use ticket numbers, like in an help desk?

**Missive doesn't offer ticket numbers like a traditional** [**help desk application**](https://missiveapp.com/blog/help-desk-software-small-business)**.** But if you need something like ticket numbers, we have a nice workaround. In Missive, each conversation has a unique ID; this ID can act as a ticket number. If you always want to append a ticket number to your emails, you can do so with a [managed signature](https://missiveapp.com/docs/core-features/aliases-and-signatures/managing-your-team-signatures). If you need to insert a ticket number from time to time, you could do so manually using a [canned response](https://missiveapp.com/docs/core-features/canned-responses). The ID of a conversation can be accessed in a canned response or a managed signature editor using the **Insert Variable** tool. In both cases, the steps are the same: 1. Create a canned response or a managed signature. 2. Select the Insert variable tool in the canned response or managed signature editor:

The Insert Variable tool icon in the canned response editor.

3. Pick the `conversation.id` variable:

Select the option **Never, even if no value found**

4. With a **canned response**: In a draft, simply insert this canned response to append a ticket number to your draft. With a **managed signature**: Configure the managed signature on your email account aliases. 5. When a customer email you back about a specific ticket number, press ⌘/Ctrl + L on your keyboard and paste the ticket number (Conversation ID). You will be auto navigated to the conversation related to the ticket number:

Why are my conversations closed when I archive them from my inbox?

It appears that you may have altered your prompt settings at some point. You can modify these settings under the **Preferences > General > Prompts** section found in each user's settings. You'll need to reset the **Archiving assigned conversations** preference to its default setting, which is **Ask**.

Why don't I see a Close button for some conversations?

The one-click Close button only appears when a conversation is assigned to at least one person. When unassigned, the button shows "Assign to me" instead. You can still close an unassigned conversation through: * The Assignment menu (click the dropdown arrow next to "Assign to me", then select "Mark as closed" at the bottom) * The Command Bar (⌘/Ctrl + K, then type "close") * Keyboard shortcut (Shift + Backspace) Closing is tied to assignments because it removes the conversation from the assignee's Tasks view and moves it to the Closed mailbox. Note that rooms (team rooms, 1-on-1 chats, etc.) cannot be assigned or closed—only archived.

Why can't I bulk close multiple selected conversations?

When you select multiple conversations, the bulk close option only appears if all selected items can be closed. If you don't see the close option in the actions menu, it's because you've selected a mix of items where not everything can be closed. Team chatrooms and 1-on-1 chats cannot be assigned or closed—only archived. Make sure none of those are selected if you want to bulk close. **To bulk close conversations:** 1. Select multiple conversations by holding Shift and clicking 2. Click the three-dot menu (•••) at the top 3. If all selected items can be closed, you'll see the "Mark as closed" option You can bulk close in team inboxes (where conversations are assigned to the team) or in your inbox when all selected conversations are assigned.

Why is the archive box icon button not closing in the inbox?

In a team inbox the box icon always closes the conversation. In your Inbox: * If you are assigned to the conversation, the box icon will prompt you if you want to archive & close, or just archive. * If you are not assigned to the conversation, the box icon archives the conversation. Say user A is assigned to a conversation and mentions user B to ask a question. User B will see the conversation in their inbox, reply to the question, and they will want to archive the conversation from their inbox, but they may not want to close it because this conversation is still assigned to user A.

What's the difference between archive, close, and trash?

Missive has three ways to remove conversations from your inbox, each with different effects: | Action | Keyboard | Who's affected | Removes assignments | Reversible | Where to find it | | ----------- | ---------------------------------------- | ------------------------------------- | -------------------------- | ------------- | ---------------- | | **Archive** | Backspace | Just you (or team if from team inbox) | No | Yes | All mailbox | | **Close** | Shift + Backspace | Assignees (removes from Tasks) | No | Yes | Closed mailbox | | **Trash** | ⌘/Ctrl + Backspace | Depends on context (see below) | Removes you from assignees | Yes (30 days) | Trash mailbox | **Use archive** to clear handled conversations from your inbox while keeping them searchable in All. **Use close** when you've finished an assigned task. The conversation moves to Closed and leaves your Tasks view. **Use trash** to delete conversations you don't need anymore. From team inboxes, this removes the conversation for everyone. From personal inboxes, delegated users only remove their own access. Trashed emails may be permanently deleted by your email provider after a retention period (30 days for Gmail/Outlook; varies for IMAP providers). Watch [this video](https://www.youtube.com/watch?v=r3GlEyaOXD8) for a detailed explanation of how archiving, closing, and assignments work together.

How do I trash a conversation?

Press ⌘/Ctrl + Backspace or click the trash icon. **Trashing from a team inbox** removes the conversation for everyone: * Moves to trash for everyone who has access * Removes you from assignees (others may remain assigned) * Clears shared labels * Removes team inbox assignment * Clears snooze times and pins * Removes from inbox, archive, and unassigned views **Trashing from a personal inbox as a delegated user** only removes your own access. Others still see the conversation. You're removed from assignees if you were assigned. When you trash from a team inbox, you'll see a confirmation modal warning that this affects all coworkers. {% hint style="info" %} Trashed conversations are kept according to your email provider's retention policy. Gmail and Outlook automatically delete after 30 days. IMAP providers vary - some auto-delete, some keep trashed emails indefinitely. {% endhint %}

How do I permanently delete a conversation?

Permanent deletion is a two-step process: 1. **Trash the conversation**: Press ⌘/Ctrl + Backspace 2. **Delete forever**: Go to the trash mailbox, select the conversation, press ⌘/Ctrl + Backspace again {% hint style="danger" %} Only the email account owner can permanently delete conversations from the email server for everyone. This action is irreversible. {% endhint %} Delegated users cannot permanently delete for everyone - they can only remove their own access when attempting to delete forever.

Can delegated users trash or delete conversations?

Delegated users can trash conversations, but the behavior differs based on where the conversation is trashed from: **Trashing from a team inbox:** * Moves the conversation to trash for everyone * Everyone can still find it in their trash mailbox * The conversation disappears from the team inbox for all team members **Trashing from anywhere else (personal inbox, etc):** * Only moves to trash for the delegated user * Others still see the conversation in their inbox/mailboxes **Deleting forever:** When a conversation has been trashed for everyone, a delegated user cannot delete it forever. If they attempt to delete forever, they only delete their own access - others retain access to the conversation in Trash. Only the email account owner can permanently delete conversations from the email server for everyone.

Why do some emails in a conversation have a trash label?

This happens when your email provider (Gmail, Outlook, etc.) and Missive disagree on which emails belong together: * **Email providers** typically group emails by subject line * **Missive** groups emails by conversation thread (using Reply-To headers and other metadata) Because of this difference, trashing can affect emails differently depending on where you trash from: **If you trash in Missive:** All emails in the Missive conversation are trashed. But if your email provider considers some of those emails to be in different threads, only some will show the trash label in Gmail/Outlook. **If you trash in Gmail/Outlook:** Only the emails your provider considers part of the thread are trashed. In Missive, the same conversation will show some emails trashed and some not. **Example**: A conversation in Gmail might contain 6 emails, while in Missive it contains 8. If you trash all 6 emails in Gmail, the conversation in Missive will show 6 trashed and 2 untrashed. The **Deleted Items** label often appears in Missive when some emails in a conversation were deleted from Outlook, but not all. This is the same threading difference described above, where Outlook groups emails differently than Missive does. This is a display quirk caused by threading differences. It doesn't affect functionality - each platform has trashed the emails it considers part of the conversation.

Can I recover a trashed conversation?

Yes, but the recovery window depends on your email provider: * **Gmail and Outlook**: Automatically delete trashed emails after 30 days * **IMAP providers**: Depends on the provider's settings - some auto-delete after a period, others keep trashed emails indefinitely **To recover:** 1. Go to the trash mailbox 2. Select the conversation 3. Archive it (press Backspace) or move it to another mailbox The conversation returns to its previous location, but assignments and labels are not automatically restored. You'll need to re-assign and re-label manually if needed. {% hint style="warning" %} For Gmail/Outlook, you have 30 days to recover. For IMAP accounts, check your email provider's trash retention policy. {% endhint %}

What happens when I trash from a team inbox?

When you trash from a team inbox, you'll see a confirmation modal: > "This affects all your coworkers. The conversation(s) will no longer be visible in any team inbox for anyone." This prevents accidental removal of conversations others are working on. **What happens:** * Removes the conversation from the team inbox for everyone * Removes you from assignees (others may remain assigned) * Clears team assignment * Moves to trash for everyone with access

## Navigation

How can I swipe conversations on desktop?

Press Shift, then hold left-click and drag a conversation to swipe it like you would on a touch device. Release the click to complete the action. Swiping on desktop is enabled by default but can be disabled in **Settings** > **Preferences** > **Swipes**.

How do I customize swipe actions?

Go to **Settings** > **Preferences** > **Swipes**. You'll find separate sections for left-to-right and right-to-left swipe directions. Each direction can have multiple actions stacked -- the action triggered depends on how far you swipe. **To add an action:** click **Add an action** under the direction you want to configure. **To remove an action:** click the **Remove** link next to it. **To reorder actions:** drag the handle on the left side of each action up or down. The order determines which action fires at each swipe distance. **To change a color:** click the color swatch next to any action. A preview bar below the action list updates in real-time.

What actions can I assign to a swipe?

Built-in swipe actions include: Remove from mailbox, Toggle read state, Assign myself, Assign..., Label as..., Move to label..., Trash, Star, Snooze, Mark as spam, and More options. The full list appears in the action picker at **Settings** > **Preferences** > **Swipes**. UI/iFrame integrations can also register their own custom swipe actions. These appear alongside built-in actions in the swipe settings and can be added, reordered, and colored the same way.

How do I reset swipe actions to their defaults?

Click **Reset to defaults** below the preview bar for either the left-to-right or right-to-left swipe direction.

Where can I drag and drop conversations to?

You can drag conversations to: * **Move to a mailbox** — Drop onto a mailbox in the sidebar * **Create a reference** — Drop onto another conversation to insert a clickable link * **Pin** — Drop onto the Pins section in the sidebar * **Merge** — Drop onto another conversation and confirm

## Snoozing

Can conversations be left in my inbox when I snooze them?

Yes. There is the **Leave in Inbox** option that can be checked / unchecked whenever you snooze an email, see here:

When you check or uncheck it, the state will be remembered as the default for the next time you snooze a conversation.

Why do snoozed conversations still appear in "Assigned to me"?

Snoozing only removes conversations from your **Inbox** and **Team inboxes**. Snoozed conversations remain visible in **Assigned to me**, **Assigned to others**, and other mailboxes. To hide snoozed conversations from **Assigned to me**, apply the **Not snoozed** filter at the top:

Apply Not snoozed filter to hide snoozed conversations from Assigned to me

Where can I find snoozed conversations?

There are four ways to get to your snoozed conversations: 1. Click **+ Pin to sidebar** > Open the **Snoozed** mailbox. 2. Click **+ Pin to sidebar** > Open the **Calendar** (snoozed conversations appear there). 3. Click the search bar > search for `snooze` > click the snoozed mailbox in results. 4. Press ⌘/Ctrl + E > type `snooze` > click **Go to snoozed**.

What is the “Discard snooze if someone replies” option?

When snoozing with the *Discard snooze if someone replies* option, the conversation will be moved out of your inbox, and moved back at a given time **only if nobody responded** to your last email. This option is helpful for follow-ups.

When I select 'next week' it doesn’t snooze until the next Monday, why?

Are you puzzled because selecting 'next week' doesn’t snooze until the following Monday? This occurs because in your **Snooze** settings, **Next week** has been configured to be a day other than Monday. You can modify this in your **Preferences** > **Snoozes** settings or by clicking the cog icon in the **Send later** or **Snooze** popup:

When you check or uncheck it, the state will be remembered as the default for the next time you snooze a conversation.

## Comments

How can I rename a conversation?

Click on the conversation title at the top and type a new name. As conversations evolve, renaming keeps them relevant and easy to find.

How do I use emoji reactions?

Hover over a comment and click the emoji icon to react. Emoji reactions let you respond without sending notifications—useful for quick acknowledgments, showing agreement, or voting on ideas.

How can I format text in comments?

Use these formatting options in comments: * **Bold**: Wrap with `*asterisks*` or press ⌘/Ctrl + B * **Italic**: Wrap with `_underscores_` or press ⌘/Ctrl + I * **Strikethrough**: Wrap with `~tildes~` * **Code**: Wrap with `` `backticks` `` * **Quote (partial)**: Start line with `>` for a single paragraph quote * **Quote (full)**: Start line with `>>` to quote everything that follows * **Links**: Use `[text](url)` or press ⌘/Ctrl + K

How can I quickly edit my last comment?

Press ⌘/Ctrl + ↑ while in the comment box. If your cursor isn't already at the beginning of the text, the first press moves it there; a second press navigates to your previous comment. To jump directly to the previous comment without moving the cursor first, use ⌘/Ctrl + ⌥/Alt + ↑.

How can I send multiple comments at once?

Create a new private conversation, add all your comments, then merge it into the target conversation. All comments appear at once.

I have unread comments or emails but I can't find where?

The badge count includes: * Unread conversations in team inboxes where you are an **Active member** * Total unread in your unified **Team Inboxes** section * 1 point if you have any unread **calendar reminders** in the Activity feed * Pinned conversations with unread messages or comments **Check your Activity feed:** The **Activity feed** (bell icon at the top of the sidebar) may add 1 to your badge count if you have unread calendar reminders, regardless of how many there are. Open the Activity feed settings and uncheck **Unread** for **Calendar reminders** to exclude them from the badge. **Check your Team Inboxes unified view:** Click **+ Pin to sidebar** in your left sidebar, then **Main section**, then open the **Team Inboxes** folder. You should see unread conversations there if you're an **Active member** in any teams. To stop conversations from team inboxes affecting your badge count, open **Settings** > **Teams**, click **Edit**, then change yourself from **Active member** to **Observer**. If you're not an admin, an admin can do this for you. **Check other pinned conversations:** Right-click any pinned item in your sidebar and uncheck **Include in badge count** to exclude it from your notification badge.

Can I stop getting comments and notifications from a specific conversation?

Yes, it's possible. Click on the eye icon of a conversation and select the desired settings: * Watch conversation: All comments will show up in your inbox. * Unwatch conversation: Only mentions will show up in your inbox. * Enable/disable desktop notifications. * Enable/disable mobile notifications.

Image showing how to stop watching conversations

How to quote or reply to a comment in a different conversation?

Start by replying to a comment, then move to another conversation. The quoted comment will stay attached to the comment box until you submit it. A link to the original conversation will be included.

How can I add multiple lines of text in a comment before it posts?

You need to press ⌥/Alt + Return to insert a new line in the chat box.

How can I delete a comment?

Owners and Admins can delete other people's comment, Members can only delete their own. Click on the more icon (3 dots) on the right side of the comment and click Delete. The message will be deleted for everyone in the conversation and it cannot be undone.

What is the maximum file size for attachments in Missive comments?

For users with a free plan, you can attach files up to 100MB per comment in Missive's internal chat. However, if you have a paid plan, you can attach files up to 1GB per comment. Please note this is separate from the 25MB total file size limit for email attachments. Learn more about email attachments [here](https://missiveapp.com/docs/core-features/conversations/broken-reference).

## Drafts

How to change the language of the spell check?

**macOS** In the Missive app for Mac, spell check language should be detected automatically with no need to customize it. If the spell check appears to not be working, you may need to change your macOS Keyboard > Text Input preferences.

Image showing how to configure spell check language on macOS

**Windows** On Windows, you can customize spell check dictionaries to use up to 3 at the same time. To do so, write some random text in the draft composer or the chatbox, then right-click the text, and you will see the dictionary list you can customize. See the following image:

Image showing how to enable spell check dictionaries on Windows

Can I compose messages in a right-to-left script? (Arabic, Hebrew)

**Yes!** In the draft composer, Missive automatically switches a paragraph to RTL (right-to-left script) when starting the paragraph with an RTL character. It also adds an RTL button to the toolbar when that’s the case if you need to switch back to left-to-right.

Can I restore a discarded draft?

Yes, it's possible. Here's how: 1. Go to your All mailbox. 2. Click on the empty conversation. 3. Click on the dark grey word draft (see image below). 4. In the new window, click on Restore.

Can the draft composer be inline and not in a window?

Yes, there are three ways you can open the draft composer: * **In new window**. This option is great when you want your draft to be independent from the app's window. * **In popup**. Perfect when you need to focus only on the draft. * **Inline**. This last option is ideal when you want to see previous messages when drafting a new one. You can access this setting in the "Composing" section of the preferences.

Image showing the different draft composer settings

Do you offer draft collision detection?

Missive [offers more than collision detection](https://missiveapp.com/features/collaborative-writing). Whenever someone starts replying to an email, coworkers will see this new reply being composed in real-time. So you not only see your coworker has started replying, but you see what they are replying. You can even open their draft and edit it simultaneously, just like on Google Docs.

How can I auto Bcc an email address on all my sent emails?

Go to **Settings** > **Accounts**, select your account, scroll to **Auto CC / BCC**, and enter your address.

How can I change the default font color in the draft composer?

Changing the default color of the draft composer is not possible. You can manually change the color of your text in the composer by selecting the text tools, then clicking the color icon. Changing text color in emails is not advised as it overwrites your recipient’s preferences. Some people need to read the text in a specific color for health reasons; not using the default one prevents them from using their preference.

How can I insert an attachment?

Inside the email composer, on the bottom, click on the clip icon.

How can I insert my own sentences in between the quoted part of a draft?

You can press the Return key multiple times until all quote level are removed:

Insert your own sentences in between the quoted part of a draft in Missive

How can I recover a discarded draft?

To find back a discarded draft, open the **All** folder in your left sidebar (you may need to click **+ Pin to sidebar** to open it), then you should see an empty conversation that says **`New conversation`**, select it, and you should see a line that says *You discarded a draft* which you can click to restore the draft. If the draft was in response to another message, you would not see “New conversation”; you would see the previous message’s subject.

How to insert an inline image in a draft?

**How to insert an inline image in a draft?** **To insert an inline image, you can:** 1. Drag and drop the image directly to the draft composer, in the text area. 2. Click the attachment icon in the toolbar, select your image, then drag the attachment from the bottom tray to the body of the email. **To attach an image to the draft as a normal attachment:** 1. Drag and drop it on the composer toolbar 2. Click the attachment icon in the toolbar, select your image.

How to schedule a follow-up reminder when writing a draft?

Use **Send & Snooze** to send your email and set a follow-up reminder in one action. The conversation returns to your Inbox at the scheduled time if no one replies. See [Drafts](https://missiveapp.com/docs/core-features/drafts#scheduling-drafts) for details.

How to send an email to an email list?

You can send email to Contact **groups** and **organizations**. Contacts can be grouped into both organizations and groups. Organizations are typically used to map a group of related contacts (businesses). Each contact in an organization can have a title, department, and location. Groups are used to group unrelated contacts. You can quickly send an email to everyone in a group or organization by searching for the organization or group name in the To/CC field of your draft.

Is it possible to Send and Archive by default?

The **Send** button has a little arrow menu on the right that offers alternate options, such as **Send & Archive**. You may want to enable the **Send & Archive by default** setting so that your default **Send** button in the composer becomes **Send & Archive** instead. This lets you reply to and archive conversations in one click.

Is it possible to auto Bcc (Cc) based on recipients?

Yes, it is possible, with an outgoing message [rule](https://missiveapp.com/docs/advanced-features/rules) that looks like:

Make sure to create both a personal and organization rule if you sometimes reply in private and/or shared conversations. See [Personal vs organization rules](https://missiveapp.com/docs/advanced-features/rules#personal-vs-organization-rules).

Is it possible to dynamically BCC an email address in my sent emails?

It’s possible to add BCC addresses to outgoing emails based on some conditions thanks to [**Rules**](https://missiveapp.com/docs/advanced-features/rules). You can create a rule that says “When outgoing email has label X, add as BCC”. See this example:

Should I change the font size if my recipients complain it’s too big or small?

No, using Missive’s default font size when writing emails is the best option because you are telling Missive to not force any font size on your emails. This means that whatever font size your recipients see on their end is according to their preference. If they say it’s too big or small, they most likely have a Zoom or Font size setting they can adjust in their email app.

Who has access to my drafts?

When someone starts a reply, everyone with access to the conversation will see it appear in their Drafts mailbox. New drafts that aren’t replies (created by clicking **New email** at the top left of the main window) are private to the person who created them. To share it with coworkers, you must invite them by **@mentioning** them in the chat box or clicking the little character icon at the top of the window. To discard a draft, open it first then click the little trash icon at the bottom, as shown in the screenshot below. This will remove the conversation from everyone’s Drafts mailbox. It will not delete any other message in the conversation.

Why is a conversation still listed in the drafts mailbox after I sent my email?

If the conversation is still listed in the drafts mailbox after you sent it, you have an unsent draft somewhere in the conversation. You should scroll up to find this unwanted draft and delete it.

Why is my email account Drafts folder not synced?

Missive does not synchronize drafts with Gmail, Office 365 or IMAP server for technical reasons. Missive drafts are 100% collaborative (like Google Docs), so it is very hard for us to synchronize them with email server drafts which are non-collaborative.

Why is my spell check app (Grammarly, LanguageTool, ...) is not working?

For your spell checker browser extension to work in Missive, make sure you have enabled this [Preferences](https://mail.missiveapp.com/?settings=Preferences\&search=spell):

Why is there a [draft] token on my conversation?

If you see a draft token (as shown in the image below) and are not sure why, it means that higher in the conversation you have a draft you never sent or discarded. Just scroll up to find it.

## Attachments

Can I save an attachment for later?

Yes. You can save an attachment for later by clicking on it and selecting the Save for later option. Saved attachments are accessible from the Attachments section, making it easy to find them again without reopening the original conversation.

What is the attachment limit for an email?

Most email clients, including Missive, limit the size of email attachments to 25 MB or less because email providers often block larger attachments. {% hint style="info" %} The attachment size limit depends on your email provider, not Missive. {% endhint %} For example, Gmail and Microsoft 365 (previously Office 365) both have an attachment limit of 25 MB. However, an administrator of a Microsoft 365 account can increase the limit to 150 MB. It's important to verify with recipients before sending large attachments as they may not be able to receive large messages depending on their email provider or the software they are using.

Can I delete attachments from an email in Missive?

No. Attachments can’t be deleted independently from an email. Missive is an email client that mirrors what’s stored on your email provider. Since attachments are part of the original email message, they can only be removed by deleting the email itself. If an attachment exists on your email server, it will also appear in Missive.

Can I re-attach an attachment from an email to draft?

You can re-attach an attachment directly without downloading it first; click on the **Save for Later** option, then you can easily click the attachment icon in another draft to re-attach it.

Save for later an attachment — https://youtu.be/MbqMh53HJRI

Why are image attachments displayed instead of showing their filename?

Some image attachments are displayed inline instead of showing their filename. This happens when the email includes images meant to be viewed directly, such as screenshots or photos, rather than traditional downloadable files.

Can image attachments display their filename instead of being auto-expanded?

You can modify how your image attachments are displayed in your emails to appear as attachments with their file names displayed instead of being automatically expanded in the email body. Go to **Settings** > **Preferences** and uncheck **Expand image attachments**:

Image attachment in email setting to expand them in emails body

Images will now be displayed alongside other attachments, with their filenames visible.

Image attachment displayed alongside other attachments with their filenames visible

How can I forward an email attachment?

To forward an attachment, open the email containing it and use the Forward option. You can also download the attachment and manually attach it to a new email if needed.

Can you forward an email as an attachment?

In Missive, you can easily send an email as an attachment without having to download it first. To do this, you can click on **Save for later**. Then, when you're composing your new email, you can easily attach the email.

Alternatively, you can also download the email in `.eml` format.

--- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://missiveapp.com/docs/core-features/conversations/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.