The Inbox is the place where you consume everything that concerns you:
- An email is received in one of your personal accounts.
- A coworker mentions you in a conversation.
- A coworker invites you to a conversation you had no prior access.
- A coworker posts a comment in a conversation you are watching.
- A coworker assigns you to a conversation.
- A closed conversation assigned to you is reopened.
- A conversation you had snoozed reaches its “snoozed until” time.
You will never miss anything important as long as you monitor your Inbox closely.
The Unassigned mailbox offers teams a way to add a triaging step before emails reach members’ inboxes. Most of the time this mailbox is used for shared accounts or addresses like help@ and info@.
Some small teams work without the Unassigned mailbox; everyone just receives all emails in their Inbox, where they discuss and act on each email. Everyone archives each conversation when they see fit.
For teams with an important flow of emails, this can get noisy. It's better if one person can clear emails for everyone at once, by either archiving or assigning the conversations… which is exactly what Unassigned does. When someone gets assigned to a conversation, the conversation is moved to their Inbox. So even if your team is using the Unassigned mailbox, the Inbox is still the primary inbox.
Read more about assignment and the unassigned mailbox, here.
Last updated on October 17, 2017