Refer to or chat about a specific message or conversation?
In Missive, each conversation and message has its own unique URL that you can reference in your own system to keep a track record of different actions.
What's really useful and unique to Missive is that you can also paste those links in any other Missive conversation to directly reference a message or a conversation:
Use cases:
- Discuss with colleagues about a specific message in a sub-conversation.
- Keep track of specific messages/conversations where your customers asked for a common thing.
- Resurface an important message received a long time ago at the end of the conversation, so the message is not lost in all the other recent ones.
- Reference a message in a private one-to-one chat you have with a colleague.
You can get a message URL by clicking the Copy link option in any message context menu:
You can get a conversation URL by selecting a conversation and pressing Ctrl + C (Command + C on Mac) or by right-clicking a conversation preview and selecting the Copy link option:
