Using rules to respect your SLA
In Missive, you can use rules to help you respect the SLA (Service Level Agreement) you have in place.
Here's how to use labels and assignment to do it.
You can learn more on how to set up an SLA here.
Summary
- Calendar
- Create calendar event with email recipients
- Chat
- Using reactions as a voting system
- Send comments/feedback in bulk
- Create team chats to share notes and ideas
- Edit comments quickly with the shortcut
- Fork chat messages
- Create and assign tasks
- Internal read receipts
- Comment styling and formatting
- Drafts
- Clear formatting in drafts with a single click
- Use canned responses to create personalized reply
- Create and style email signatures
- Email mentions
- Inbox
- Customize swipe actions color
- Automatically watch (follow) conversations when mentioned
- Custom Swipes
- Drag & drop everything
- Refer or chat about a specific message or conversation
- Watch conversations to be notified on new activity
- Rules
- Using rules to respect your SLA
- Send an out-of-office auto-response during a holiday
- Block senders
- Create a rule directly from a message
- Using dynamic rules for round-robin assignment
- Use the data from a selected conversation when updating a rule
- Shortcuts
- Send & snooze a message in one click
- Assign to me shortcut
- Using the Command bar
- Log emails directly into a Salesforce opportunity or account
- Mark conversations as read/undread
- Send & archive any emails with one click
- Use a 3-finger swipe to navigate in the Missive Mac app
- Unsubscribe from a newsletter with a single click
- Sidebar
- Organize your left sidebar
- Hide and show mailboxes from the left bar
- Mastering the sidebar
- Pin filters to the left sidebar
- Show mailbox total or unseen count
