You’ve got mail.

You’ve got mail.

Luis
by Luis

According to this piece from Wired, a modern smartphone user receives around 73 notifications per day. It also states that people receive more than double the amount of pings they think they are getting.

But as much as we all try (or not) to limit the number of notifications that come through our phones and computers, we just can’t shut them all off. It’s an intrinsic part of modern work life.

What we can do is manage them better.

In this straight-to-the-point blog post, I’ll share three ways to take control of your notifications with Missive.

Snooze with rules: Restore work/life balance.

Notification saving potential

Rules in Missive can help you automate many things, including getting some downtime.

Turning off notifications is an excellent way to reduce stress, rest better and be more present when in the company of loved ones or friends.

It may soon be a matter of legality like in France where employees can’t be emailed outside of business hours.

With Missive, you can create rules to snooze incoming emails to work on them later. You can get very creative and finely tune the rules to only let extremely important or personal messages go through.

Here’s a sample setup for snoozing all incoming emails arriving before and after business hours + weekends.

Unwatch: Call me when you’re done.

Notification saving potential

This is probably one of my favorites, it lets you see the level of granularity that Missive offers you to focus on your work.

Let’s suppose you’re in customer support and there’s a new email about an urgent feature request from an important customer.

Watching
Unwatching
You receive the request from the customer
You @mention the design and dev teams
They start discussing ideas in the chat
The feature is done so they @mention you in the conversation
You contact the customer to let them know it’s ready

Without the ability to unwatch you would have endured a steady stream of notifications for something that is not within your scope of work. This allowed you to keep responding to other customers without any noise in the background.

Read more about this feature.

Team Inbox: A manager’s dream.

Notification saving potential

This new feature is great for businesses receiving a lot of emails that have dedicated teams (e.g. sales, support, finance) tackling them.

Previously in Missive, incoming messages could be handled in two different ways:

  • Unassigned flow. New messages appear in the Unassigned mailbox of everyone receiving the messages.
  • Inbox flow. Everyone has their own unread and archived state. New messages will be added to everyone’s inbox.

With this third new flow, new messages appear in the Team Inbox. The team inbox is shared among its team members, meaning that whenever a message is assigned / archived / closed, it will be removed from the Team Inbox for everyone in that team.

So how does this reduce the amount of notifications?

When creating a team, you can define two types of users:

  • Members. They receive notifications for all new messages.

  • Observers. They do not receive notifications. This is perfect for managers who want to monitor the team inbox instead of actively engaging with messages.


The examples above are rather broad and may not apply to your current workflow. But Missive is very flexible and a wide array of setups can be achieved with a little tweaking.

Luis
Luis Manjarrez

Growth at Missive
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