Blog →

You’ve got mail.

Table of content

by

Luis Manjarrez

October 17, 2019

· Updated on

According to this piece from Wired, a modern smartphone user receives around 73 notifications per day. It also states that people receive more than double the amount of pings they think they are getting.

But as much as we all try (or not) to limit the number of notifications that come through our phones and computers, we just can’t shut them all off. It’s an intrinsic part of modern work life.

What we can do is manage them better.

In this straight-to-the-point blog post, I’ll share three ways to take control of your notifications with Missive.

Snooze with rules: Restore work/life balance.

Rules in Missive can help you automate many things, including getting some downtime.

Turning off notifications is an excellent way to reduce stress, rest better and be more present when in the company of loved ones or friends.

It may soon be a matter of legality like in France where employees can’t be emailed outside of business hours.

With Missive, you can create rules to snooze incoming emails to work on them later. You can get very creative and finely tune the rules to only let extremely important or personal messages go through.

Here’s a sample setup for snoozing all incoming emails arriving before and after business hours + weekends.

Snooze notifications
 

Unwatch: Call me when you’re done.

This is probably one of my favorites, it lets you see the level of granularity that Missive offers you to focus on your work.

Let’s suppose you’re in customer support and there’s a new email about an urgent feature request from an important customer.

Without the ability to unwatch you would have endured a steady stream of notifications for something that is not within your scope of work. This allowed you to keep responding to other customers without any noise in the background.

Read more about this feature.

Team Inbox: A manager’s dream.

This new feature is great for businesses receiving a lot of emails that have dedicated teams (e.g. sales, support, finance) tackling them.

Previously in Missive, incoming messages could be handled in two different ways:

  • Unassigned flow. New messages appear in the Unassigned mailbox of everyone receiving the messages.
  • Inbox flow. Everyone has their own unread and archived state. New messages will be added to everyone’s inbox.

With this third new flow, new messages appear in the Team Inbox. The team inbox is shared among its team members, meaning that whenever a message is assigned / archived / closed, it will be removed from the Team Inbox for everyone in that team.

So how does this reduce the amount of notifications?

When creating a team, you can define two types of users:

  • Active members. They receive notifications for all new messages.
  • Observers. They do not receive notifications. This is perfect for managers who want to monitor the team inbox instead of actively engaging with messages.

The examples above are rather broad and may not apply to your current workflow. But Missive is very flexible and a wide array of setups can be achieved with a little tweaking.

Related articles

Explore more
Team Collaboration

May 18, 2022

Best Small Businesses Collaboration Software for Teams

The best collaboration software for small businesses. Tools recommended by a small business owner for other...

Read more
Tips & Templates

December 19, 2022

Improve Your Small Business Customer Service with 14 Tips

14 actionable customer service tips for small businesses—from centralizing communication and using canned responses to collaborating as a team—plus the tools that make it all manageable.

Read more
Shared Inbox

April 6, 2023

Setting up a Gmail Shared Inbox: How, Pros, Cons, & Alternative

Learn how to set up a Gmail shared inbox with instructions & helpful tips. Discover how Missive can...

Read more
Team Collaboration

July 30, 2022

Email Management Tips for Lawyers: How to Waste Less Time

Practical email management strategies built for law firms—from shared inboxes and canned responses to delegation and automation—with tips from attorneys who've solved inbox chaos.

Read more
Team Collaboration

December 22, 2022

Gmail Delegation: Why It Might Not Be for You

Learn how to set up Gmail delegation, understand its key limitations—like no mobile access, visible sender info, and no collaboration—and discover better alternatives for team email.

Read more
Customer Service

May 4, 2023

Top 10 Customer Service Email Software Solutions

Compare the top 10 customer service email software solutions—including Missive, Zendesk, Help Scout, Front, and more—with features, pricing, and guidance on choosing the right tool for your team.

Read more
Team Collaboration

June 3, 2022

Boost Your Team Email Collaboration With These 10 Tips

10 practical strategies for better team email collaboration—from shared inboxes and delegation to templates, automation, and collaborative writing—with tips for moving beyond Gmail's limitations.

Read more
Productivity

December 4, 2023

How Much Time is Spent on Email at Work?

Find out how to cut down on the hours spent on work emails. Get expert tips for efficient inbox management...

Read more
Tips & Templates

January 5, 2023

How to Improve Your Customer Service with Collaboration

Learn why customer service collaboration matters, how to implement it across teams, and which tools help your team resolve issues faster—with practical tactics for emails, calls, and cross-departmental coordination.

Read more

We live in our inboxes.
Let’s make email enjoyable.

Try us out for free, invite a few people to get a feel, and upgrade when you’re ready.

4.8 → Over 1000 reviews
4.8
→ 1000+ reviews