Blog →

You’ve got mail.

Table of content

by

Luis Manjarrez

October 17, 2019

· Updated on

According to this piece from Wired, a modern smartphone user receives around 73 notifications per day. It also states that people receive more than double the amount of pings they think they are getting.

But as much as we all try (or not) to limit the number of notifications that come through our phones and computers, we just can’t shut them all off. It’s an intrinsic part of modern work life.

What we can do is manage them better.

In this straight-to-the-point blog post, I’ll share three ways to take control of your notifications with Missive.

Snooze with rules: Restore work/life balance.

Rules in Missive can help you automate many things, including getting some downtime.

Turning off notifications is an excellent way to reduce stress, rest better and be more present when in the company of loved ones or friends.

It may soon be a matter of legality like in France where employees can’t be emailed outside of business hours.

With Missive, you can create rules to snooze incoming emails to work on them later. You can get very creative and finely tune the rules to only let extremely important or personal messages go through.

Here’s a sample setup for snoozing all incoming emails arriving before and after business hours + weekends.

Snooze notifications
 

Unwatch: Call me when you’re done.

This is probably one of my favorites, it lets you see the level of granularity that Missive offers you to focus on your work.

Let’s suppose you’re in customer support and there’s a new email about an urgent feature request from an important customer.

Without the ability to unwatch you would have endured a steady stream of notifications for something that is not within your scope of work. This allowed you to keep responding to other customers without any noise in the background.

Read more about this feature.

Team Inbox: A manager’s dream.

This new feature is great for businesses receiving a lot of emails that have dedicated teams (e.g. sales, support, finance) tackling them.

Previously in Missive, incoming messages could be handled in two different ways:

  • Unassigned flow. New messages appear in the Unassigned mailbox of everyone receiving the messages.
  • Inbox flow. Everyone has their own unread and archived state. New messages will be added to everyone’s inbox.

With this third new flow, new messages appear in the Team Inbox. The team inbox is shared among its team members, meaning that whenever a message is assigned / archived / closed, it will be removed from the Team Inbox for everyone in that team.

So how does this reduce the amount of notifications?

When creating a team, you can define two types of users:

  • Active members. They receive notifications for all new messages.
  • Observers. They do not receive notifications. This is perfect for managers who want to monitor the team inbox instead of actively engaging with messages.

The examples above are rather broad and may not apply to your current workflow. But Missive is very flexible and a wide array of setups can be achieved with a little tweaking.

Related articles

Explore more
Productivity

March 7, 2024

Property management email templates (with examples)

Property management email templates for applications, move-ins, maintenance, rent reminders, renewals, and move-outs. Copy, paste, and personalize.

Read more
Tips & Templates

May 26, 2023

9 Tips & Examples to Write Effective Customer Service Emails

Write effective customer service emails with these tips & examples. Find out how to create a positive...

Read more
Productivity

November 20, 2020

Take your contact book to the next level

How to use Missive's contact groups and contact-based rules to automate VIP handling, language routing, team assignments, and spam filtering across email, SMS, WhatsApp, and more.

Read more
Tips & Templates

May 14, 2025

8 ways to use AI in your email inbox in 2026

Eight practical ways to use AI in your inbox in 2026: auto-categorize, route, escalate, draft, summarize, schedule meetings, and pull past context.

Read more
Customer Service

November 28, 2024

9 best Help Scout alternatives for 2026

Looking for alternatives to Help Scout? These 9 tools cover shared inboxes, help desk software, and customer communication platforms, with features and pricing to help you choose.

Read more
Shared Inbox

November 3, 2022

The 10 best shared inbox software for team collaboration

A shared inbox lets multiple coworkers handle emails at support@ or sales@ without stepping on each other. Here are the 10 best shared inbox tools in 2026, what each is best for, and how to run one well.

Read more
Tips & Templates

January 31, 2024

Customer experience optimization: a practical guide for growing teams

Customer experience optimization isn’t a one-time project. It’s the ongoing work of making every touchpoint a little better. Here’s how to actually do it — no jargon, no fluff, just what works.

Read more
Productivity

January 30, 2024

What does CC mean in email? CC and BCC explained

CC sends an email copy to recipients who all see each other. BCC hides them. Here's when to use each, plus team alternatives and how AI is reshaping CC use.

Read more
Tips & Templates

November 14, 2023

B2B customer service: what makes it different and how to do it well

B2B customer service isn’t just B2C with longer contracts. The relationships are deeper, the stakes are bigger, and the support operation looks nothing like a retail helpdesk. Here’s what makes it different and what good looks like.

Read more

We live in our inboxes.
Let’s make email enjoyable.

Try us out for free, invite a few people to get a feel, and upgrade when you’re ready.

4.8 → Over 1000 reviews
4.8
→ 1000+ reviews