Founded in Silicon Valley, Growth Alliance is a marketing agency operating in the UK, US and Australia. They are a fully remote team of ten, who partners with disruptive startups looking to make the most of their digital media investments.

We spoke with James McGlade, Growth Alliance’s founder, about how Missive has helped his distributed team feel like they’re working in the same room.

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So James, what challenges led you to look for a solution like Missive?

We wanted to ensure that every client relationship was personal, and we looked for a tool that could ease the challenges of a fully remote team. This means we often need to collaborate on correspondences and retrieve customer information from multiple sources, including our CRM.

Missive allows our team to work together to provide a personalized service by pulling all the relevant customer information together in one place. Combining chat, email, and now video calling means Missive can be the one tool we rely on. It saves us time by not having to switch back and forth between multiple apps. It makes the onboarding of new team members simpler, too.

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What was most important to you when evaluating your options?

The most important things for us were:

✓ Clean UI
We needed an exceptional user interface, and Missive delivers with its sleek, modern design. The column-based layout, soft grey tones, and intuitive icons make it a pleasure to use.

✓ Email Scheduling & Commenting
These are essential features for us, and Missive not only excels in them but also offers a wide range of other powerful tools.

✓ Strong Roadmap
We appreciate an active product development cycle, and Missive delivers with frequent updates and new features. The changelog is consistently filled with rollouts.

✓ Multi-Platform Availability
Accessible on Mac, Windows, iOS, Android, and Web, ensuring cross-device compatibility.

How do you currently use Missive?

We currently use it for client communication, sales, and team chat as a replacement for Slack. We also auto-bcc everything into our CRM to help our team stay on top of every client interaction. We've replaced Slack with Missive's chat functionality, and it's simplified things. It's great to be able to use one app instead of multiple ones.

We no longer have to ask ourselves, where did that PDF go?

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How is Missive helping your remote team feel like they’re working in the same room?

I've tried other apps like Front, but they don't have the simplicity that Missive offers. This is key when introducing new team members to our internal tools. Missive's mobile app is excellent, as well. Also, chatting around emails means we can work more efficiently and stay organized across different time zones.

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What are some key Missive features that you rely on the most?

1. Internal chat
2. Email scheduling and snoozing
3. Auto-BCC to our CRM
4. Canned responses

Out of all the software my team used to communicate and be productive, Missive is the one we couldn't be without.

[Missive] has totally transformed the way we get things done.

Because my team is 100% remote, we feel a lot closer, and it's now effortless to stay in sync. As a founder, this makes a huge difference.

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