Gmail FAQ
Common questions about Gmail and Google Workspace integration with Missive.
Can I search using Gmail search operators?
If your email provider is Gmail or Google Workspace, you can use Gmail search operators like has:attachment.
To find all emails with the word invoice and an attachment, your search would look like: "invoice has:attachment".
How can I update my Google account email following a rename or domain change?
If your Google account email address was renamed or your domain was changed in Google, update it in Missive:
If you use Log in with Google, log out from Missive then log back in. This updates your login email.
Reconnect your email account: open Settings > Accounts > Add account > Gmail or Google Workspace, and select your same account. This won't duplicate the account, it will only refresh the email address. The options for Email history, Team Inbox, etc. will be ignored when reconnecting an existing account.
This ensures Missive properly syncs with Google's servers using the updated address.
Can I use a custom SMTP server with my Gmail account?
Yes. You can configure Gmail to send emails through a custom SMTP server instead of Gmail's servers.
Can we sync Gmail smart categories?
Gmail categories (Primary, Promotions, Social, Updates, Forums) don't sync to third-party apps like Missive. But you can recreate this behavior using Gmail filters.
See Using Gmail smart categories for setup instructions.
How can I bulk archive emails from my Gmail account?
In Missive: Go to Settings > Accounts > select your Gmail account > Mass-archive. Select a predefined timeframe or pick a specific date. This archives emails from both Missive and Gmail.
In Gmail: You can also use Gmail's search to bulk archive. Enter a search like in:inbox before:YYYY/MM/DD, select all emails in view, select all conversations that match this search, and hit Archive. Changes sync back to Missive automatically.
See How to Mass Archive Gmail Emails for detailed steps on using Gmail's interface.
How can I bulk mark as read my emails?
You can bulk mark Gmail emails as read by selecting conversations and using the Mark as read action in Missive.
How many Gmail accounts can I have?
There's no limit to the number of Gmail accounts you can have, but Google may force you to verify the account authenticity via a phone number. One number can be linked to a limited amount of accounts.
In Missive you can add as many Gmail accounts as you want.
How to add Gmail to Outlook?
If you're trying to consolidate both your Outlook and Gmail accounts in a single place, then Missive is the way to go. It's as simple as:
1. Creating a free Missive account 2. Adding your Gmail account 3. Adding your Outlook account
Now all your email is available from a single web/desktop/mobile interface.
How to mark all emails as read in Gmail?
You can mark all emails as read using Gmail's tools. Changes will be reflected in Missive.
I'm getting an error when reconnecting my revoked Google account, how can I fix?
Instead of clicking Reconnect account in the yellow revoked banner, click the Add account button at the bottom of the Accounts settings and follow the steps. A new account should appear in the list, then you may delete the previous one.
What is the meaning of error 5.7.0 when sending a message?
Error 5.7.0 generally indicates a Gmail or Google authentication or delivery restriction issue. The exact error text from Gmail can vary, but it often means a policy or permission problem on the provider side rather than Missive.
Why are my Gmail account emails not importing?
One common reason is you configured your Gmail to not make the All Mail folder available on IMAP, which is required for Missive to sync your emails properly. You need to enable the All Mail folder in your Gmail settings for full import.
Why is my Gmail email history not fully imported?
Gmail may limit how much history can be fetched over IMAP at once. Missive continues importing emails, and older messages may appear gradually as the sync continues.
Spam
How can I access my Spam folder in Missive?
To view emails that Gmail marked as spam:
Click + Pin to sidebar in the left sidebar
Select Main Section
Click Spam to pin it to your sidebar
You can then click the Spam mailbox to view all spam emails.
If you're looking for a "Junk" folder, Missive calls it Spam.
Why are my emails going to Gmail spam folders?
Missive cannot see why Gmail marks emails as spam. This information is not available to third-party apps.
To find out why, you need to check directly on Gmail.com:
Open the spam folder on Gmail.comGo to Gmail.com (not Missive) and open the Spam folder.Open the email and look for the noticeOpen the email in question and look for the grey or red notice at the top.Important: Check this before anyone clicks "Mark as Not Spam" anywhere (Missive, Gmail, etc.). Marking it as not spam removes the diagnostic notice.Review the reasonThe notice explains why Gmail classified the email as spam. Common reasons include:Domain authentication failures (SPF, DKIM, DMARC)Content pattern matchesUser reports from similar emailsSending patterns
For general deliverability troubleshooting, see Email deliverability.
Gmail says it couldn't verify my domain - what does this mean?
If recipients see "Gmail couldn't verify that [domain.com] actually sent this message" when they receive your emails, your domain is missing an SPF record.
Fix this:
Check if your domain has an SPF recordUse this online tool to check if your domain has an SPF record.If no SPF record exists, continue to the next step.Add an SPF record to your domain's DNSAdd this TXT record to your domain's DNS:v=spf1 include:_spf.google.com ~allHow to add the record:Log in to your domain registrar or DNS hosting provider (GoDaddy, Cloudflare, Namecheap, etc.)Find the DNS management sectionAdd a new TXT record with the SPF value aboveSave the changesDNS changes can take up to 48 hours to propagate, though it usually happens faster.Configure DKIM and DMARC for even better resultsSee Google's help article on email authentication for detailed instructions on setting up DKIM and DMARC.
For more information on email authentication, see Email deliverability.
Google Groups
For setup instructions, see Google Group address.
Why am I not receiving my Google Groups (shared address) validation email?
If you're not receiving your Google Groups validation email, check your group's posting permissions. The issue may be that your Google Group is not set to allow posts from "Anyone on the web".
To fix this:
Go to your Google Group settings
Navigate to "Group settings"
Check the "Who can post" section
Make sure it's set to "Anyone on the web" (highlighted in the yellow box in Google Groups settings)
Save your changes
This setting allows the Google Group to receive emails from non-members (Missive).
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