Live Chat FAQ

Missive Live Chat can be set to send an automatic email follow-up so you can be sure your customers always get their answers. When configured, anytime an answer is unread after a set amount of time, a summary of the conversation will be sent to the visitor's email address.

To enable email follow-up in the live chat, follow the steps:

1. Go to Settings > Accounts, then select the live chat account.

2. Select the Setup tab

3. Open the Configure menu

4. Configure the Email follow-up section

Yes, this is possible using Javascript. Everything you can customize in your live chat settings (in Missive) you can also customize via JavaScript when initiating your widget. See the documentation.

The text strings to translate are under the messages property:

Yes, this is possible; you can translate the chat texts in the live chat account settings:

Accounts > Live Chat account > Setup > Configure

Here are the steps to change the live chat position on your website:

1. Go to Settings > Accounts, select the live chat account.

2. Select the Setup tab

3. Click the Configure option

4. Change the position option

You probably need to add https://webchat.missiveapp.com to your allowed domains in your policy header or CSP headers.

Both SID and Auth Token should be available in your Twilio console page.

There are two advantages to this approach:

1. Users pay per usage fee directly to Twilio (low price for average volume).

2. It lets us offer it on all plans with no surcharge.