What is Pipedrive?

Table of content

by

Luis Manjarrez

November 16, 2020

· Updated on

Managing leads and deals from an Excel sheet might work for a short period of time, but it's mostly a hack. What your company needs, no matter the size, is a CRM.

A CRM is a Customer Relationship Management tool, usually in the form of an app that allows companies to properly manage interactions with potential and current customers. Companies of all sizes, including small ones, benefit from integrating a CRM into their tool stack.

Options abound online. But we believe Pipedrive is one of the best out there. It's not just a CRM, it helps you, among other things:

  • Manage leads and deals
  • Track communications
  • Automate tasks
  • Generate insights and reports
Pipedrive mockup

How to manage leads and deals from my inbox?

In one word: Missive.

Missive is a team inbox and chat app that helps businesses stay on top of all their communication channels and projects in a single app. All while enabling collaboration between coworkers. Missive offers a Pipedrive integration that helps you bridge the gap between emails and your sales funnel!

Missive offers a great integration with Pipedrive that lets you see your contacts, deals, activities and notes right in the context of your Inbox! You can also create and edit them directly from Missive.

See Pipedrive contacts, deals, activities and notes directly from Missive

The integration will also let you quickly send received emails to your Pipedrive account with the Forward to Pipedrive action available on each email.

Forward emails to Pipedrive

Do you need to discuss a deal in real-time? No problem, you can do that too using the chat feature in Missive!

How do you set up Pipedrive in Missive?

Step 1

Create a free Pipedrive account.

They offer multiple sign up options, like Gmail or LinkedIn sign in for example, or you can do it with an email and password.

Step 2

Open Missive and go to Settings > Integrations > Add integration > Pipedrive

Select Pipedrive integration from list

A pop-up will open that will ask for your Pipedrive account and permission to access it.

Connect Missive to Pipedrive

Share the integration with your team if needed.

Share Pipedrive integration with team

Step 3

You're ready to start adding contacts, deals, activities and notes from Missive!

Add deal from Missive

Will changes reflect in Pipedrive?

Absolutely! Everything you create or edit in Missive will be visible and available in pipedrive.com in real-time.

Pipedrive dashboard, synced real-time with Missive

Related articles

Explore more
Tips & Templates

December 20, 2022

Best Customer Service Responses Templates

Learn how to create effective customer service response templates that save time, maintain consistency, and still feel personal—plus ready-to-use examples for common support scenarios.

Read more
Customer Service

November 14, 2023

11 best email management software in 2026 (+ how to choose one)

Email management software helps you spend less time in your inbox and more time on actual work. Here are the 11 tools worth considering in 2026, what each is best for, and how to pick one that fits your team.

Read more
Tips & Templates

December 22, 2023

8 soft skills proven to improve customer service

Soft skills aren’t soft, they’re the skills that separate a good customer service team from a great one. Here are the eight that matter most and how to build them.

Read more
Tips & Templates

January 5, 2023

How to Improve Your Customer Service with Collaboration

Learn why customer service collaboration matters, how to implement it across teams, and which tools help your team resolve issues faster—with practical tactics for emails, calls, and cross-departmental coordination.

Read more
Productivity

November 21, 2025

The best Gmail alternatives for teams in 2026: pros, cons & features

The best Gmail alternatives for teams in 2026, compared. Pros, cons, pricing, and which tools actually solve the shared inbox problem.

Read more
Productivity

December 4, 2023

How much time do we actually spend on email at work?

If your inbox feels like a full-time job, it’s because it kind of is. Here’s what the research says about how much time we spend on email, what factors drive it up, and six strategies to take some of that time back.

Read more
Customer Service

September 23, 2020

How to add live chat to Squarespace (and manage it without losing your mind)

Squarespace doesn’t have built-in live chat. Here are the six tools worth shortlisting (with prices), how to add a chat widget, and how to handle conversations alongside your email.

Read more
Tips & Templates

October 31, 2023

8 Steps to Customer Service Recovery (with templates)

Learn the 8 steps to recover from a customer service failure—plus free email templates for apologies, follow-ups, and escalations that turn frustrated customers into loyal ones.

Read more
Productivity

October 26, 2024

5 Missive features you gotta know

Five underused Missive features that quietly save the most time: merging threads, a custom sidebar, inline canned responses, the command bar, and custom thread names.

Read more

We live in our inboxes.
Let’s make email enjoyable.

Try us out for free, invite a few people to get a feel, and upgrade when you’re ready.

4.8 → Over 1000 reviews
4.8
→ 1000+ reviews