What is Pipedrive?

Table of content

by

Luis Manjarrez

November 16, 2020

· Updated on

Managing leads and deals from an Excel sheet might work for a short period of time, but it's mostly a hack. What your company needs, no matter the size, is a CRM.

A CRM is a Customer Relationship Management tool, usually in the form of an app that allows companies to properly manage interactions with potential and current customers. Companies of all sizes, including small ones, benefit from integrating a CRM into their tool stack.

Options abound online. But we believe Pipedrive is one of the best out there. It's not just a CRM, it helps you, among other things:

  • Manage leads and deals
  • Track communications
  • Automate tasks
  • Generate insights and reports
Pipedrive mockup

How to manage leads and deals from my inbox?

In one word: Missive.

Missive is a team inbox and chat app that helps businesses stay on top of all their communication channels and projects in a single app. All while enabling collaboration between coworkers. Missive offers a Pipedrive integration that helps you bridge the gap between emails and your sales funnel!

Missive offers a great integration with Pipedrive that lets you see your contacts, deals, activities and notes right in the context of your Inbox! You can also create and edit them directly from Missive.

See Pipedrive contacts, deals, activities and notes directly from Missive

The integration will also let you quickly send received emails to your Pipedrive account with the Forward to Pipedrive action available on each email.

Forward emails to Pipedrive

Do you need to discuss a deal in real-time? No problem, you can do that too using the chat feature in Missive!

How do you set up Pipedrive in Missive?

Step 1

Create a free Pipedrive account.

They offer multiple sign up options, like Gmail or LinkedIn sign in for example, or you can do it with an email and password.

Step 2

Open Missive and go to Settings > Integrations > Add integration > Pipedrive

Select Pipedrive integration from list

A pop-up will open that will ask for your Pipedrive account and permission to access it.

Connect Missive to Pipedrive

Share the integration with your team if needed.

Share Pipedrive integration with team

Step 3

You're ready to start adding contacts, deals, activities and notes from Missive!

Add deal from Missive

Will changes reflect in Pipedrive?

Absolutely! Everything you create or edit in Missive will be visible and available in pipedrive.com in real-time.

Pipedrive dashboard, synced real-time with Missive

Related articles

Explore more
Tips & Templates

December 19, 2023

66 Most Significant Customer Service Statistics in 2026

These statistics can help you see the direction the customer service industry is heading in—and what you need to do to prepare your business in 2026.

Read more
Customer Service

November 14, 2023

11 Best Email Management Software in 2025 (+ how to choose one)

Email management software helps you have a clean inbox and be more productive. Find the best one you should...

Read more
Tips & Templates

March 27, 2023

11 Email Etiquette Rules to Follow for the Best Customer Service

The 11 email etiquette rules every customer service team needs—from grammar and tone to canned responses, follow-ups, and response times—with practical tips for writing emails customers actually appreciate.

Read more
Tips & Templates

May 14, 2025

6 Ways to Use AI in Your Email Inbox

In a world where new AI tools are releasing every day, we’re going to share some practical ways to use AI within email and your inbox.

Read more
Team Collaboration

December 22, 2022

Gmail Delegation: Why It Might Not Be for You

Learn how to set up Gmail delegation, understand its key limitations—like no mobile access, visible sender info, and no collaboration—and discover better alternatives for team email.

Read more
Shared Inbox

November 10, 2022

Distribution List vs. Shared Mailbox: Which One Should You Use?

Distribution list or shared mailbox, which should I use? What are their strengths and weaknesses? This blog...

Read more
Productivity

December 7, 2022

Inbox Zero Method 101: How to Master It

The inbox zero method is intended to make you more productive, not a slave to your inbox. Learn how to...

Read more
Tips & Templates

December 20, 2022

Best Customer Service Responses Templates

Learn how to create effective customer service response templates that save time, maintain consistency, and still feel personal—plus ready-to-use examples for common support scenarios.

Read more
Workflows

November 21, 2024

Email Delegation for Assistants, Leaders, and More.

Today's email delegation requires strategic thinking, careful prioritization, and the right tools to make it all work seamlessly.

Read more

We live in our inboxes.
Let’s make email enjoyable.

Try us out for free, invite a few people to get a feel, and upgrade when you’re ready.

4.8 → Over 1000 reviews
4.8
→ 1000+ reviews