What is Pipedrive?

Table of content

by

Luis Manjarrez

November 16, 2020

· Updated on

Managing leads and deals from an Excel sheet might work for a short period of time, but it's mostly a hack. What your company needs, no matter the size, is a CRM.

A CRM is a Customer Relationship Management tool, usually in the form of an app that allows companies to properly manage interactions with potential and current customers. Companies of all sizes, including small ones, benefit from integrating a CRM into their tool stack.

Options abound online. But we believe Pipedrive is one of the best out there. It's not just a CRM, it helps you, among other things:

  • Manage leads and deals
  • Track communications
  • Automate tasks
  • Generate insights and reports
Pipedrive mockup

How to manage leads and deals from my inbox?

In one word: Missive.

Missive is a team inbox and chat app that helps businesses stay on top of all their communication channels and projects in a single app. All while enabling collaboration between coworkers. Missive offers a Pipedrive integration that helps you bridge the gap between emails and your sales funnel!

Missive offers a great integration with Pipedrive that lets you see your contacts, deals, activities and notes right in the context of your Inbox! You can also create and edit them directly from Missive.

See Pipedrive contacts, deals, activities and notes directly from Missive

The integration will also let you quickly send received emails to your Pipedrive account with the Forward to Pipedrive action available on each email.

Forward emails to Pipedrive

Do you need to discuss a deal in real-time? No problem, you can do that too using the chat feature in Missive!

How do you set up Pipedrive in Missive?

Step 1

Create a free Pipedrive account.

They offer multiple sign up options, like Gmail or LinkedIn sign in for example, or you can do it with an email and password.

Step 2

Open Missive and go to Settings > Integrations > Add integration > Pipedrive

Select Pipedrive integration from list

A pop-up will open that will ask for your Pipedrive account and permission to access it.

Connect Missive to Pipedrive

Share the integration with your team if needed.

Share Pipedrive integration with team

Step 3

You're ready to start adding contacts, deals, activities and notes from Missive!

Add deal from Missive

Will changes reflect in Pipedrive?

Absolutely! Everything you create or edit in Missive will be visible and available in pipedrive.com in real-time.

Pipedrive dashboard, synced real-time with Missive

Related articles

Explore more
Team Collaboration

May 18, 2022

ClickUp Email vs. Missive

A detailed comparison of ClickUp Email vs. Missive—from inbox organization and templates to automation, multi-channel support, and pricing—so you can decide which tool fits your team.

Read more
Shared Inbox

November 3, 2022

10 best shared inbox software for teams in 2026

The 10 best shared inbox software for teams in 2026, with current pricing: Missive, Front, Help Scout, Hiver, and more, plus how to pick and run one well.

Read more
Tips & Templates

December 19, 2023

66 Most Significant Customer Service Statistics in 2026

These statistics can help you see the direction the customer service industry is heading in—and what you need to do to prepare your business in 2026.

Read more
Productivity

February 23, 2024

How to avoid emails going to spam

Emails end up in spam for four main reasons: list management, content, DNS authentication, and reputation monitoring. Here’s how to fix each one and improve your deliverability.

Read more
Productivity

April 19, 2022

How to add notes and comments to emails in Gmail

Gmail doesn’t have a native notes feature, but there are five workarounds. Here’s how to add notes to emails in Gmail, plus a better option for teams.

Read more
Shared Inbox

January 20, 2026

Top 6 Google Groups alternatives for efficient team workflows

Google Groups isn't built for modern team collaboration. Explore our list of the 6 best Google Groups alternatives in 2026 to manage shared inboxes and workflows.

Read more
Customer Service

November 14, 2023

11 best email management software in 2026 (+ how to choose one)

Email management software helps you spend less time in your inbox and more time on actual work. Here are the 11 tools worth considering in 2026, what each is best for, and how to pick one that fits your team.

Read more
Tips & Templates

December 22, 2023

8 soft skills proven to improve customer service

Soft skills aren’t soft, they’re the skills that separate a good customer service team from a great one. Here are the eight that matter most and how to build them.

Read more
Productivity

December 10, 2020

Missive security and privacy FAQ

Missive is SOC 2 Type II and GDPR compliant. Full FAQ on our security and privacy practices: encryption, AI data handling, SSO, data export, and account deletion.

Read more

We live in our inboxes.
Let’s make email enjoyable.

Try us out for free, invite a few people to get a feel, and upgrade when you’re ready.

4.8 → Over 1000 reviews
4.8
→ 1000+ reviews