What is Pipedrive?

Table of content

by

Luis Manjarrez

November 16, 2020

· Updated on

Managing leads and deals from an Excel sheet might work for a short period of time, but it's mostly a hack. What your company needs, no matter the size, is a CRM.

A CRM is a Customer Relationship Management tool, usually in the form of an app that allows companies to properly manage interactions with potential and current customers. Companies of all sizes, including small ones, benefit from integrating a CRM into their tool stack.

Options abound online. But we believe Pipedrive is one of the best out there. It's not just a CRM, it helps you, among other things:

  • Manage leads and deals
  • Track communications
  • Automate tasks
  • Generate insights and reports
Pipedrive mockup

How to manage leads and deals from my inbox?

In one word: Missive.

Missive is a team inbox and chat app that helps businesses stay on top of all their communication channels and projects in a single app. All while enabling collaboration between coworkers. Missive offers a Pipedrive integration that helps you bridge the gap between emails and your sales funnel!

Missive offers a great integration with Pipedrive that lets you see your contacts, deals, activities and notes right in the context of your Inbox! You can also create and edit them directly from Missive.

See Pipedrive contacts, deals, activities and notes directly from Missive

The integration will also let you quickly send received emails to your Pipedrive account with the Forward to Pipedrive action available on each email.

Forward emails to Pipedrive

Do you need to discuss a deal in real-time? No problem, you can do that too using the chat feature in Missive!

How do you set up Pipedrive in Missive?

Step 1

Create a free Pipedrive account.

They offer multiple sign up options, like Gmail or LinkedIn sign in for example, or you can do it with an email and password.

Step 2

Open Missive and go to Settings > Integrations > Add integration > Pipedrive

Select Pipedrive integration from list

A pop-up will open that will ask for your Pipedrive account and permission to access it.

Connect Missive to Pipedrive

Share the integration with your team if needed.

Share Pipedrive integration with team

Step 3

You're ready to start adding contacts, deals, activities and notes from Missive!

Add deal from Missive

Will changes reflect in Pipedrive?

Absolutely! Everything you create or edit in Missive will be visible and available in pipedrive.com in real-time.

Pipedrive dashboard, synced real-time with Missive

Related articles

Explore more
Tips & Templates

March 8, 2023

Maximize Your Real Estate Agent Email Address

Learn how to set up a professional real estate email address, choose the right provider, manage your inbox efficiently, and collaborate with your team—so no lead slips through the cracks.

Read more
Team Collaboration

July 30, 2022

Email Management Tips for Lawyers: How to Waste Less Time

Practical email management strategies built for law firms—from shared inboxes and canned responses to delegation and automation—with tips from attorneys who've solved inbox chaos.

Read more
Team Collaboration

November 29, 2024

Google Collaborative Inbox: Why Your Teams Won't Like It

Google’s Collaborative Inbox offers a free way to manage shared email addresses—but its limitations around collaboration, mobile access, and automation push most teams toward better alternatives.

Read more
Tips & Templates

March 23, 2021

Automate Customer Feedback

Four practical ways to use Missive rules to collect customer feedback—request social reviews, send feedback to a spreadsheet via webhooks, embed surveys in signatures, and automate follow-ups.

Read more
Productivity

October 27, 2022

Email thread: what it is, how to use it, and why it breaks at scale

An email thread keeps a conversation together in one place, but they quickly become unwieldy when teams collaborate. Here’s how email threads work, how to manage them, and what to do when they stop working.

Read more
Productivity

November 20, 2020

Take your contact book to the next level

How to use Missive's contact groups and contact-based rules to automate VIP handling, language routing, team assignments, and spam filtering across email, SMS, WhatsApp, and more.

Read more
Productivity

November 21, 2025

The best Gmail alternatives for teams in 2026: pros, cons & features

The best Gmail alternatives for teams in 2026, compared. Pros, cons, pricing, and which tools actually solve the shared inbox problem.

Read more
Customer Service

November 28, 2024

9 best Help Scout alternatives for 2026

Looking for alternatives to Help Scout? These 9 tools cover shared inboxes, help desk software, and customer communication platforms, with features and pricing to help you choose.

Read more
Customer Service

September 23, 2020

How to add live chat to Squarespace (and manage it without losing your mind)

Squarespace doesn’t have built-in live chat. Here are the six tools worth shortlisting (with prices), how to add a chat widget, and how to handle conversations alongside your email.

Read more

We live in our inboxes.
Let’s make email enjoyable.

Try us out for free, invite a few people to get a feel, and upgrade when you’re ready.

4.8 → Over 1000 reviews
4.8
→ 1000+ reviews