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by
Philippe Lehoux
May 10, 2017
· Updated on
We went on a week-long work retreat in Italy.
December 22, 2023
8 soft skills proven to improve customer service
Soft skills aren’t soft, they’re the skills that separate a good customer service team from a great one. Here are the eight that matter most and how to build them.
November 21, 2024
Email Delegation for Assistants, Leaders, and More.
Today's email delegation requires strategic thinking, careful prioritization, and the right tools to make it all work seamlessly.

October 26, 2023
The 12 Best Help Desk Software for Small Business
Simplify your customer support and boost your small business productivity with the best help desk software.
November 1, 2023
How to put the customer first (without letting it eat your business)
A customer-first strategy isn’t about saying yes to every customer. It’s about building a business that anticipates what customers need, listens when they speak, and serves them well, without sacrificing what makes your business work.
November 28, 2024
9 best Help Scout alternatives for 2026
Looking for alternatives to Help Scout? These 9 tools cover shared inboxes, help desk software, and customer communication platforms, with features and pricing to help you choose.
October 17, 2023
How to deal with difficult customers (the rude, the angry, and everyone in between)
Difficult customers come in many flavors: angry, rude, demanding, impossible to please. Here’s how to handle every type without losing your mind — practical strategies, scripts, and when to walk away.
July 30, 2020
Measure satisfaction from your email signature!
The customer's journey starts when they visit your website or brick-and-mortar store for the first time,...
April 6, 2023
Shared Inbox for Gmail in 2026: How to Set One Up (and When to Move On)
Build a shared inbox for Gmail in 2026: delegation, Google Groups, and Collaborative Inbox setup steps, plus when to switch to real shared inbox software.
May 18, 2022
Best Small Businesses Collaboration Software for Teams
The best collaboration software for small businesses. Tools recommended by a small business owner for other...

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