Blog →


by
Philippe Lehoux
May 10, 2017
· Updated on
We went on a week-long work retreat in Italy.
December 20, 2022
Best Customer Service Responses Templates
Learn how to create effective customer service response templates that save time, maintain consistency, and still feel personal—plus ready-to-use examples for common support scenarios.
July 2, 2025
Setting up your accounting firm in Missive (the POD model)
Configure Missive for an accounting firm running the POD model: shared inboxes, aliases, rules, and assignments for firm-wide clarity and accountability.
November 21, 2025
The best Gmail alternatives for teams in 2026: pros, cons & features
The best Gmail alternatives for teams in 2026, compared. Pros, cons, pricing, and which tools actually solve the shared inbox problem.
October 26, 2024
5 Missive features you gotta know
Five underused Missive features that quietly save the most time: merging threads, a custom sidebar, inline canned responses, the command bar, and custom thread names.
January 5, 2023
How to Improve Your Customer Service with Collaboration
Learn why customer service collaboration matters, how to implement it across teams, and which tools help your team resolve issues faster—with practical tactics for emails, calls, and cross-departmental coordination.
October 17, 2023
How to deal with difficult customers (the rude, the angry, and everyone in between)
Difficult customers come in many flavors: angry, rude, demanding, impossible to please. Here’s how to handle every type without losing your mind — practical strategies, scripts, and when to walk away.

October 26, 2023
The 12 Best Help Desk Software for Small Business
Simplify your customer support and boost your small business productivity with the best help desk software.
April 6, 2023
Shared Inbox for Gmail in 2026: How to Set One Up (and When to Move On)
Build a shared inbox for Gmail in 2026: delegation, Google Groups, and Collaborative Inbox setup steps, plus when to switch to real shared inbox software.
March 1, 2023
Declutter Your Email Inbox: How to Organize Your Work Emails
Learn how to declutter your inbox & increase your productivity at work with simple tips.

Try us out for free, invite a few people to get a feel, and upgrade when you’re ready.