Get Started With a WhatsApp Shared Inbox

Ludovic Armand
by Ludovic Armand

With over 2 billion active users per month, WhatsApp is the most popular messaging app in the world. Far more popular than Facebook Messenger which only has half the user base per month.

It’s no wonder you should be using WhatsApp as a communication channel for your company. However, it can be a hassle for your customer service team to manage your WhatsApp inbox using the WhatsApp web or WhatsApp Business app.

But luckily for you, you’re at the right place to remedy this situation.

This magic solution is called a WhatsApp shared inbox!

With it, you’ll be able to see all messages in one centralized inbox and easily manage them via assignment, labels, and collaboration.

Let’s explore what exactly a shared inbox for WhatsApp is, its benefits, and how to start using one.

What Is a WhatsApp Shared Inbox?

WhatsApp shared inbox conversation in Missive

A WhatsApp shared inbox is like an inbox that can be accessed by everyone in a team and where they can check and respond to customer messages from that centralized place. It's super handy for improving customer service since your team can get back to people fast, even if they're not all working at the same time.

It's way better than having everyone manage their own WhatsApp convos because it keeps everything organized using assignments and labels. It also makes sure no one drops the ball on a customer request. Plus, it enables all team members to collaborate easily. It helps you keep your customers happy, and your company improves and maintains a good reputation.

What Are the Benefits of Using a WhatsApp Shared Inbox?

Just like an email shared inbox comes with many advantages, using a WhatsApp shared inbox can take your customer service to the next level and make your team more productive.

While the WhatsApp Business App can be a useful tool for small businesses, it has some significant limitations compared to a shared inbox. For example:

  • It can only be connected to one device at a time
  • It doesn't have any collaborative features
  • It doesn't support multiple messaging channels

A WhatsApp shared inbox solves these problems by providing more advanced features and functionality for any business.

A WhatsApp shared inbox in Missive for better collaboration and customer support

Here are some of the reasons why a shared inbox is a game-changer.

Improved Collaboration

By using a shared inbox, your team can chat internally, assign conversations to specific team members, use canned responses, and label conversations to keep them organized. This lets your team work together more effectively, reduce response times, and resolve issues faster. Plus it makes the job more enjoyable for all employees.

Better Customer Service

With a shared inbox, your team can respond to customer messages quickly and easily, no matter when they come in. Since WhatsApp conversations are accessible to all team members at any given moment, you can be sure that message will get a reply no matter if someone in the team is offline.

By using canned responses for frequently asked questions, you can provide faster and more consistent service. Additionally, a lot of tools like Missive, offer features like conversation merging that let you easily consolidate all the messages from a customer into one conversation no matter the channel used. It ensures that no customer conversations are ignored or forgotten.

Plus a shared inbox with labels and assignment lets you easily keep track of what’s going on and analyze your customer service performance. You’ll be able to better identify areas of improvement and optimize your strategies.

Consolidated Customer Interactions

A WhatsApp shared inbox enables you to consolidate all your customer communication channels into one inbox, making it easier for your team to keep track of customer conversations and reducing the need to switch between different tools and channels. By having one go-to solution for all your communication channels, you can save on time, and cost, freeing up more time and money for other important aspects of your business.

In summary, if you want to provide better customer service, simplify your communications, and improve collaboration, a WhatsApp shared inbox is the way to go.

How to Choose a WhatsApp Shared Inbox Provider?

Now that you are aware of all the benefits of a WhatsApp shared inbox tool for your business, are you considering using one? Choosing the right one is key.

Factors to consider when choosing a WhatsApp shared inbox

To make an informed decision, consider these factors:

  • Pricing: How much does it cost to use the tool? Are there any hidden fees or charges?
  • Features: What features does the tool offer? Does it meet your specific needs and goals?
  • Ease of use: How easy is it to set up and use the tool? Is it user-friendly and intuitive?
  • Reviews: What do other users say about the tool? Are they satisfied with their experience?

Evaluating and trying your options carefully to ensure the tool meets your needs and goals will ensure that you can take advantage of all the benefits a WhatsApp shared inbox offers.

How to Create a WhatsApp Shared Inbox?

A WhatsApp shared inbox will let you manage all your conversations by connecting to your WhatsApp Business via an API.

Managing all your customer conversations with ease using Missive's WhatsApp shared inbox is easy. With the integration of Twilio's API for WhatsApp, you can import your WhatsApp number into Missive in just a few steps. This way, your team can start collaborating on all your customer conversations in a matter of seconds.

Here’s how to get started:

  1. Create a Twilio account and set up their API for WhatsApp
  2. Import your WhatsApp number into Missive by copying/pasting your Twilio account SID, authentication token, and WhatsApp number.
WhatsApp account setup in Missive with your Twilio credentials.
  1. Update your WhatsApp number configuration in Twilio

That's it! You can now receive, send, and collaborate on your WhatsApp messages directly in Missive Team Inbox.

Best of all, the WhatsApp shared inbox can be easily accessed by all members of your team.

Try Missive for Your WhatsApp Shared Inbox

Having a shared inbox can be a huge benefit for your business and customer service.

If you’re looking for the best WhatsApp shared inbox provider for your business you should look no further than Missive. It has it all:

Missive is the perfect solution for managing all your customer conversations across multiple channels.

With Missive, you'll enjoy powerful yet simple tools that make it easy to collaborate with your entire team and keep everyone on the same page. Plus, with glowing reviews from our satisfied customers, you can be sure you are making the right choice.

Give it a try for free today!

Ludovic Armand

Digital Marketing Lead at Missive
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