Why? As a small team of bootstrappers, we experienced the painful reality of managing hundreds of emails a day all alone each in our own separate inbox. Never knowing if a team member has seen an email or started to act on it, having to switch context back to our chat app to get feedback on how we should respond to a particular email, or even launching Google Docs to collaboratively write an important email, it all adds up to an incredible amount of lost time.
To solve this, we added three core features to the usual email experience: shared conversations, comments and collaborative drafts.
Be it customer support, sales, partnerships or notifications, in our experience, email often requires more than two eyeballs. Missive makes that process efficient.
In Missive, all email conversations can be shared with teammates. Every email received by two or more people from the same team will automatically be shared between them.
When you share a conversation, the magic happens: you can see who has seen, archived or starred the conversation. You can even see who is looking at the conversation right now.
Sharing those statuses brings a whole new dimension to email management. And most importantly, it costs nothing. Everyone is already doing those things. It’s not a new task people need to integrate into their workflow.
Comment where it matters
Each email thread becomes a chat room where you and your team can exchange.
How often have you asked for feedback in your team messaging app regarding an email you had received or wanted to send? That valuable feedback from your colleagues is usually lost in the infinite flow of the chat room. It is never tied to that email conversation. If you are to search back for it in a month, the feedback is gone. The internal intelligence that led to your response is lost. In Missive, comments live in the right context, all the time.
Many emails we write are so important that bringing instant collaboration to craft them makes perfect sense. Missive goes beyond proofreading by letting you write drafts collaboratively, just like Google Docs.
These features bring a fundamental change: you are no longer alone in your inbox. We’ve been using Missive for the past 6 months and it has radically improved the way we manage emails and collaborate. We could not go back to the old way.
This is just the beginning and we are really excited to gather your feedback and make the product evolve in new unforeseen directions. If you think Missive can help you and your team communicate better, just request your invite to be part of our beta.